Richard Doucette
Barre,VERMONT
Summary
Proven delivery expert with a strong background at Empire Auto Parts and the United States Postal Office, excelling in route management and exceptional customer service. Skilled in package scanning and fostering client relationships, I significantly enhance delivery efficiency and satisfaction. Achievements include maintaining a 100% clean driving record and leading in on-time delivery performance. Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served.
Overview
30
30
years of professional experience
Work History
Delivery Driver
Empire Auto Parts
Williamstown, VT
02.2023 - Current
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Maintained accurate records of goods delivered and collected payments as required.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Postal Carrier
United States Postal Office
Salt Lake City, UT
04.1995 - 01.2019
- Adhered to company policies related to handling customer complaints professionally and promptly.
- Obtained receipts for registered and certain insured mail.
- Delivered mail to residents and business within assigned area.
- Monitored mailbox occupancy rates and requested additional boxes if necessary.
- Handled undeliverable mail in accordance with established procedures.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Provided excellent customer service when interacting with customers regarding postal services offered.
- Ensured that all packages were correctly labeled according to USPS regulations prior to delivery.
- Loaded mail onto truck for delivery route.
- Recorded address changes to redirect mail for residences or businesses.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Scanned labels on letters or parcels to confirm receipt.
- Delivered special-handling mail such as certified, insured, registered, and express items.
- Delivered various types of mail on routes according to strict timelines.
- Sorted mail for delivery, arranging mail in delivery sequence.
Education
Associate of Arts - Business Administration
Stevens Henager College
Salt Lake City, UT03-2003
Skills
- Package scanning
- Stocking and inventory
- Delivery logging
- Clean driving record
- Route management
- Safe driving record
- Client relationship management
- Dispatch communication
- Dependable and reliable
- Map reading and navigation skills
- Exceptional written and verbal communication skills
- Valid Driver's license
- Loading and unloading
- Inventory management
- Weather adaptability
Timeline
Delivery Driver
Empire Auto Parts
02.2023 - Current
Postal Carrier
United States Postal Office
04.1995 - 01.2019
Associate of Arts - Business Administration
Stevens Henager College
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