Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Richard Doughman

Winter Springs,FL

Summary

Veteran of US Air Force with 21 years of IT experience. A dynamic IT Infrastructure Administrator with a proven track record at Orlando Health, excelling in risk management and effective communication. Spearheaded network restorations, ensuring data integrity in critical environments. A collaborative leader skilled in analytics, I drive successful project outcomes while enhancing client service and fostering team development.

Overview

21
21
years of professional experience

Work History

IT Infrastructure Administrator

Orlando Health
Orlando, FL
02.2019 - Current
  • Led IT support for healthcare organization serving over 25,000 staff across hospitals and data centers. Restored network infrastructure to maintain data availability and integrity in critical environments. Managed procurement and coordination of hardware for diverse network projects with vendors and engineers. Handled Cherwell ticketing for network requests by analyzing, assigning, and escalating as needed. Collaborated on firewall change requests with IT security to ensure compliance and validate results. Participated in strategic infrastructure planning for mergers, acquisitions, new builds, and upgrades. Effectively communicated technical issues' business impacts to facilitate informed decision-making.

Senior Network Analyst

Darden Restaurants Inc.
Orlando, FL
05.2016 - 02.2019
  • Oversaw network operations for over 1,700 remote locations and 1,500 corporate users across eight brands, supporting more than 100,000 employees. Ensured high network uptime by configuring, shipping, installing, and managing RMA processes for devices from vendors such as Juniper, Cradle Point, Aruba, and Mood Media. Led rapid-response efforts to replace faulty equipment and minimize service interruptions. Authored knowledge base articles and trained service desk personnel to resolve network issues efficiently and reduce escalations. Acted as a liaison between technical teams, vendors, and non-technical site managers – translating complex information into clear, actionable guidance. Managed scheduled network changes including testing, implementation, risk mitigation, and communication to ensure successful deployments with minimal disruptions.

Network Consultant

Orange County Convention Center
Orlando, FL
09.2015 - 05.2016
  • Led LAN and video network infrastructure upgrades across a 7+ million sq. ft. campus, including the installation and configuration of 296 Cisco 3650 edge switches, 8 Cisco 6807 core switches, and 148 Emerson network UPS units. Assisted senior engineers with Cisco ASA 5585 multi-network firewall upgrades and played a key role in cable management and documentation for accurate network records and efficient troubleshooting. Updated SolarWinds for real-time SNMP alert monitoring in 148 IDF rooms. Provided daily network maintenance, resolved outages, and configured network ports to support departmental office moves and end-user connectivity.

Network Analyst

United States Air Force
Patrick Air Force Base, FL
09.2004 - 11.2014
  • Managed the full lifecycle of long-haul communication circuits, including installations, troubleshooting, fault isolation, cutovers, and decommissioning, while serving as asset manager for a multimillion-dollar inventory. Monitored and maintained 32 LAN/WANs supporting over 150 Cisco devices and approximately 800 end users across four network environments. Engineered and deployed network infrastructure during facility moves and national lab missions, including configuration of Cisco routers, switches, and firewalls for LAN connectivity supporting nuclear analysis teams. Conducted large-scale fiber remediation, testing over 240 pairs and rerouting 50 pairs of new fiber optic cable. Upgraded internal user networks across three classified domains by installing and configuring 24 Catalyst 6500 switches, doubling network bandwidth. Developed a labeling system for ports and patch panels to streamline troubleshooting and documentation accuracy. Performed daily port security checks and resolved violations in accordance with authorization protocols.

Education

Master of Science - Management

University of Management And Technology
Arlington, VA
05-2026

Management Leadership Certificate -

St. Petersburg College
St. Petersburg, FL
05.2025

Bachelor of Science - Information Technology

University of Management & Technology
Arlington, VA
01.2016

Associates of Applied Science - Electronic Systems Technology

Community College of The Air Force
Montgomery, AL
01.2012

Skills

  • Self-Awareness
  • Social-Awareness
  • Effective Communicator
  • Client Service
  • Risk management & Assessment
  • Collaboration
  • Self-Development
  • Analytics
  • Change Control Procedures
  • Leadership Mindset

Affiliations

  • Team Member Advisory Council 2023: A feedback and liaison group of non-management team members focused on identifying solutions and offering ideas and feedback on new and existing Orlando Health programs. Council members serve as a positive liaison to their respective departments/units.

Accomplishments

  • John L. Levitow Award: The John L. Levitow award is the highest award for leadership in all enlisted professional military education. It is awarded to the top performer in recognition of leadership and scholastic achievements and is a combined instructor and peer-nominated process.

Timeline

IT Infrastructure Administrator

Orlando Health
02.2019 - Current

Senior Network Analyst

Darden Restaurants Inc.
05.2016 - 02.2019

Network Consultant

Orange County Convention Center
09.2015 - 05.2016

Network Analyst

United States Air Force
09.2004 - 11.2014

Master of Science - Management

University of Management And Technology

Management Leadership Certificate -

St. Petersburg College

Bachelor of Science - Information Technology

University of Management & Technology

Associates of Applied Science - Electronic Systems Technology

Community College of The Air Force

Similar Profiles

CREATE PROFILE