Robert Kwezi
Montrose,MN
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
21
21
years of professional experience
Work History
IT Infrastructure Administrator
Arctic Wolf Networks
11.2022 - Current
- Installed configured and maintained data and voice circuits through routers, switches, and WAN devices including but not limited to wireless access points, firewalls, and switches Participate in a network infrastructure.
on-call support rotation, Maintain and support network connectivity across various global locations. - Provided faculty and staff with security software and network configuration support.
- Performed network security, capacity and
stability monitoring and responding to alerts, Collaborating virtually and in person with team members across North
America and around the world. - Adaptable to changing business needs and requirements as the company evolved.
- Designed and evaluated WAN and LAN connectivity technologies.
- Self-motivated, with a strong sense of personal responsibility.
Network Operations Center Engineer
Robert Half Technology
09.2021 - 11.2022
- Supported global network users with connectivity, VPN, and access issues.
- Maintained the client`s information systems network infrastructure including LAN, WAN, and Wi-Fi
networks at the client`s head office and branch office within the country and internationally. - Collaborated with other network engineers to configure, install,
and test network equipment, including routers, switches, and Wi-Fi equipment. Firewalls managed link
aggregation and load balancing across multiple WAN connections, combining DSL both 4G LTE, and Wi-Fi,
utilized for connectivity to most of the branch locations. - Monitored and maintained redundant and failover network systems.
Using monitoring tools such as the Meraki dashboard, other tools such asInControl2 and Net Cloud dashboards
for LTE connectivity, and network monitoring tools such as PRTG , LogicMonitor, and ManageEngine. - Provided timely support for network problems and performance issues, working with third parties including ISPs as and when necessary. Upgraded
network device software and firmware.
Microwave Communication Technician
UN Peacekeeping Mission Mission In Mali
02.2016 - 06.2021
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions to establish a dedicated encrypted circuit for voice, data, and video surveillance systems.
- Provided network support services for devices such as hubs, bridges, WLAN controllers, routers, and other hardware.
IT Technician
United Nations Mission Liberia
07.2011 - 02.2016
- Led teams to standardize network printers and desktop/laptop computer configuration as
per the mission policies for IT security and network access; Monitoring event logs for systems,
equipment rooms, network switches, routers, and other room environment monitoring devices and being able to interpret the data. - Ensured applications are implemented according to UN-established
standards for Information Technologies, Application Software, and Network connectivity on LAN/
WANs; Working with a range of equipment including Cisco systems; routers, switches, Wireless, LAN
Controllers, Access points, and Aviat network nodes, 4RF Networks radios, Comtech satellite
networks. - Troubleshot and maintained networking devices and infrastructure across the enterprise.
- Identified and immediately resolved issues with network devices.
- In conjunction with other members of the Section, assemble training guides and training
materials for staff in the Department to cover aspects of the United Nations Quality Management
System, including document creation and documentation standards, use of the Departments
Condition Reporting System, continual improvement tools and practices, and business process
mapping
ICT Electrician
United Nation World Food Program
08.2004 - 07.2011
- Successfully provided technical support on ICT Infrastructure planning designing and deployment in
all Uganda country office locations. - I oversaw all ICT infrastructure systems including but not
limited to power generation, Central UPS and Central voltage stabilization, cabling infrastructure
and cooling systems to support 13 data centers across the country. - country. Installed and commissioned
VSAT terminals for LAN/WAN to connect remote offices to access corporate network resources.
Education
No Degree - Cyber Security Bootcamp
University of Minnesota - Twin Cities
Minneapolis, MN09.2022
No Degree - Design And Implement Telecom Networks
University of South Africa
Pretoria, South Africa12.2017
Master of Science - Telecom Technology
Sikkim Manipal University,
Gangtok, Manipal India10.2013
Bachelor of Science - Information Technology
Sikkim Manipal University,
Gangtok, Manipal India10.2010
Skills
- Performance Optimization
- Virtualization Technologies
- Network Security
- Wireless Networking
Timeline
IT Infrastructure Administrator
Arctic Wolf Networks
11.2022 - Current
Network Operations Center Engineer
Robert Half Technology
09.2021 - 11.2022
Microwave Communication Technician
UN Peacekeeping Mission Mission In Mali
02.2016 - 06.2021
IT Technician
United Nations Mission Liberia
07.2011 - 02.2016
ICT Electrician
United Nation World Food Program
08.2004 - 07.2011
No Degree - Cyber Security Bootcamp
University of Minnesota - Twin Cities
No Degree - Design And Implement Telecom Networks
University of South Africa
Master of Science - Telecom Technology
Sikkim Manipal University,
Bachelor of Science - Information Technology
Sikkim Manipal University,
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