Richard dozier
Scottsburg,IN
Summary
Skilled Service Technician with strengths in diagnostic testing, preventive maintenance, and customer service. Proven ability to diagnose and repair equipment efficiently, minimizing downtime and enhancing operational efficiency.
Overview
30
30
years of professional experience
Work History
Service Technician
Wiese USA 812-706-3434
Columbus, IN
04.2024 - Current
- Diagnosed mechanical issues in equipment, ensuring timely repairs and minimizing downtime.
- Conducted routine maintenance on forklifts and pallet jacks to enhance operational efficiency.
- Assisted senior technicians in troubleshooting complex systems, improving problem-solving skills.
- Maintained detailed service records, facilitating accurate tracking of repairs and inspections.
- Utilized diagnostic tools and software for effective equipment assessments and repairs.
- Inspected equipment to diagnose operational issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Diagnosed and repaired equipment malfunctions in field settings to ensure operational efficiency.
- Conducted routine maintenance checks on machinery to prevent downtime and extend equipment lifespan.
- Operational inspection on forklift, stand up, tuggers, golf cart.
Service Technician
Concentric Llc 567-336-9764
3235 Lewis Commons Boulevard Perrysburg Oh 43551
06.2022 - 03.2024
- Collaborated with team members to implement safety protocols, promoting a safe work environment.
- Trained new staff on equipment operation and maintenance procedures, enhancing team competency.
- Streamlined repair processes by identifying recurring issues, contributing to improved service response times.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
Service Technician
ProLift Industrial Equipment 502-215-3941
Louisville, KY
05.1996 - 02.2022
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Tested systems, noting issues and completing preventive maintenance.
Education
GED -
Austin Community School
Austin, INSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Diagnostic testing
- Heavy lifting
- Hand tool expertise
- Equipment inspection
- Hand tools
- Forklift operator
- Troubleshooting and Diagnostics
- Machine operator
- Stocking shelfs
- Assembly
Timeline
Service Technician
Wiese USA 812-706-3434
04.2024 - Current
Service Technician
Concentric Llc 567-336-9764
06.2022 - 03.2024
Service Technician
ProLift Industrial Equipment 502-215-3941
05.1996 - 02.2022
GED -
Austin Community School