Richard Duong
San Francisco,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Salesperson with over 6 years of experience in retail & sales. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Service Concierge
Lucid Motors
02.2023 - 08.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Laid off due to company restructure
Field Operations Specialist
Rivian
10.2021 - 12.2022
- Analyzed key metrics and business performance to drive data-supported decisions.
- Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
- Worked with cross-functional teams to drive process and system improvements.
- Laid off due to company employee cut
Concierge
Shift Operations LLC
01.2018 - 09.2021
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in electric car sales and warranty products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Shoe Salesman
Nordstrom
06.2017 - 01.2018
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Conducted product feature comparisons and price checking to facilitate consumer purchasing.
- Assembled promotional displays to increase brand awareness and attract customers.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
Sales Associate
Adidas
01.2015 - 01.2017
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Education
High School Diploma -
Raoul Wallenberg Traditional High School
San Francisco, CA06-2014
BBA - International Business
City College of San Francisco
San Francisco, CACurrent
Skills
- P>Complaint resolution
- P>Test drives
- P>Pre-owned vehicles
- P>Electric vehicle expertise
- P>Car familiarity
- P>Professional demeanor
Timeline
Service Concierge
Lucid Motors
02.2023 - 08.2023
Field Operations Specialist
Rivian
10.2021 - 12.2022
Concierge
Shift Operations LLC
01.2018 - 09.2021
Shoe Salesman
Nordstrom
06.2017 - 01.2018
Sales Associate
Adidas
01.2015 - 01.2017
High School Diploma -
Raoul Wallenberg Traditional High School
BBA - International Business
City College of San Francisco
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