Richard Fike
Network engineer
Mansfield,OH
Summary
Results-driven Network Engineer with 6 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with a strong track record of accurately conducting system repairs and troubleshooting, offering exemplary planning, project management, and communication talents.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Network Engineer
Worldwide Technologies
07.2022 - Current
- Contributed to creating and updating technical documents and training materials.
- Provided network support services for devices such as switches, firewalls, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
Network Engineer
Nova-Dine
02.2022 - 07.2022
- Performed command and control duties in support of ASI network changes
- Provided team support as change management
- Trained new employees on command and control procedures
- Performed troubleshooting for Juniper and Cisco devices.
Desktop Support, Tier 2
TekSynap
Columbus
04.2020 - 11.2021
- Resolved issues with desktops and laptops through systematic troubleshooting
- Supported operating system and various tools and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Tier 1 Service Desk Analyst
Ascena Retail Group
10.2019 - 04.2020
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
Education
Associates of applied science - Network Administration and cyber security
Skills
- Structured cabling
- Documentation practices
- Network Security
- Install/update software
- Network Configuration
- TCP/IP, DNS, and DHCP
- IP Addressing Schemes
- Virtualization and Cloud
- Linux Distributions
- Shell Commands
- Network Troubleshooting
- Project Management
- Network Operations
- Network troubleshooting
- Switch configuration
- Firewall management
- Router installation
- VLAN setup
- Project coordination
Certification
CompTIA Security+ CE
Microsoft Technology Associate: security
Microsoft Technology Associate: mobility
Microsoft Technology Associate: operating systems
References
References available upon request.
Timeline
Network Engineer - Worldwide Technologies
07.2022 - Current
Network Engineer - Nova-Dine
02.2022 - 07.2022
Desktop Support, Tier 2 - TekSynap
04.2020 - 11.2021
Tier 1 Service Desk Analyst - Ascena Retail Group
10.2019 - 04.2020
Computer Career - Associates of applied science, Network Administration and cyber security
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