Richard Firestone
Richmond,VA
Summary
Dynamic Dispatch Manager with 25 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
24
24
years of professional experience
Work History
Dispatch Manager
DDI/Roadone Intermodal Logistics
2011.12 - Current
- Incorporated information such as customers' needs and current truck availability to prioritize scheduled stops
- Used truck dispatching software to enter orders, dispatches and deadlines
- Prepared documentation for drivers to minimize delays and errors
- Coordinated customer service and dispatching for 40 plus-vehicle fleet covering Intermodal operations across Mid-atlantic and Northeast region
- Maintained detailed records of truck operations and relayed updates to customers
- Monitored scheduling to maintain adequate coverage in relation to call volume
- Developed and monitored key performance indicators to evaluate optimized dispatch performance, productivity and customer satisfaction
- Helped coordinate smooth trailer exchanges for drivers
- Kept remote teams on same page by providing clear and regular updates
- Oversaw all communications within specifically assigned territories
- Prioritize work orders based on urgency
- Employed excellent telephone manner for professional and prompt communication
- Monitored field personnel to provide ongoing support on tricky cases
- Liaised with customers and team supervisors to understand and address service needs.
Safety Manager
T&B Equipment
2009.03 - 2011.10
- Monitored and directed work of skilled team in fast-paced environment moving wide range of materials each day.
- Maintained operations in full compliance with internal and regulatory standards to protect team members and business' operations
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Used good organizational skills to manage workload
- Maintained good working relationship with co-workers and management
- Completed required paperwork within anticipated time frames
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
Trucking Supervisor
Payne Trucking
2008.08 - 2009.03
- Monitored and directed work of skilled team in fast-paced environment moving wide range of materials each day.
- Maintained operations in full compliance with internal and regulatory standards to protect team members and business' operations.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Used good organizational skills to manage workload.
- Maintained good working relationship with co-workers and management.
- Completed required paperwork within anticipated timeframes
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
Dispatcher
CX-press Trucking
2004.04 - 2008.06
- Scheduled shipments and communicated with customers on current shipment status.
- Oversaw dispatch coordination and directed drivers on special instructions.
- Updated database and dispatch logs daily
- Routed vehicles to drive team productivity and achieve daily goals.
- Reported driver performance issues or concerns to management for resolution.
- Reviewed dispatch needs and communicated with drivers to execute services.
- Complied to legislation across multi-state journeys.
- Prepared and updated daily schedules, quickly notifying drivers of changes and providing further support.
- Monitored schedules and resources to prioritize and dispatch work orders.
- Verified driver check-in to monitor completion times
- Assigned loads to drivers strategically, based on designated routes and current locations.
Dispatcher
DDI Transportation
2001.04 - 2004.04
- Oversaw compliance and timely reporting with OSHA, Hazmat and internal standards
- Coordinated timely incident response and reporting for accidents, injuries and environmental concerns
- Served as advisor in overseeing on-site safety forums and resource circulation
- Prepared and submitted accident-related compliance forms and maintained files, entering data into system
- Conducted quarterly safety meeting for both fleet and inter office personal
- Maintained driver's daily logs to assure fleet DOT compliance
- Checked wide range of workplace environments to verify employers' policies and workers' compliance with optimal safety standards
- Developed, administered and maintained company safety policies and procedures.
Transportation Safety Supervisor
InterTrans Carriers
1999.11 - 2001.03
- Oversaw compliance and timely reporting with OSHA, Hazmat and internal standards
- Coordinated timely incident response and reporting for accidents, injuries and environmental concerns
- Served as advisor in overseeing on-site safety forums and resource circulation
- Prepared and submitted accident-related compliance forms and maintained files, entering data into system
- Conducted quarterly safety meeting for both fleet and interoffice personal
- Maintained driver's daily logs to assure fleet DOT compliance
- Checked wide range of workplace environments to verify employers' policies and workers' compliance with optimal safety standards
- Developed, administered and maintained company safety policies and procedures.
Education
High School Diploma -
Princess Anne High
Virgnia Beach, VASkills
- Fleet dispatching
- Maintenance recordkeeping
- Microsoft Excel/Word proficient
- Microsoft Office
- Computer Skills
- Workload Management
- Workflow Planning
- DOT Compliance
- Employee Performance Reviews
- Mentoring and Coaching
- Records Maintenance
- Route planning
- Transportation knowledge
- Route Planning and Adjustment
- Customer Relationship/Request Management
- Fleet maintenance
- Teamwork
- Public speaking
- Multitasking
- Creative thinking
- Motivation
Timeline
Dispatch Manager
DDI/Roadone Intermodal Logistics
2011.12 - Current
Safety Manager
T&B Equipment
2009.03 - 2011.10
Trucking Supervisor
Payne Trucking
2008.08 - 2009.03
Dispatcher
CX-press Trucking
2004.04 - 2008.06
Dispatcher
DDI Transportation
2001.04 - 2004.04
Transportation Safety Supervisor
InterTrans Carriers
1999.11 - 2001.03
High School Diploma -
Princess Anne High
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