RICHARD FISCUS

Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.

• Enhanced customer satisfaction through timely deliveries and professional communication with clients.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Developed strong relationships with clients through dependable service that ensured repeat business.
• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
• At Nantucket location, developed and utilized an "improvise, Adapt, Overcome" mode of operating due to staffing, aircraft contractor/operator, and weather related issues.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
• Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
• Contributed to team success by actively participating in meetings about improving operational procedures.
• Built professional relationships with customers and business partners to establish trust and credibility.
• Promoted a positive workplace culture through effective communication, teamwork, and problem-solving skills.
• Assisted in training new employees on proper feeder operation procedures for optimal performance.
• Collaborated with team members to optimize workflow and improve overall productivity.
• Resolved caller issues quickly and thoroughly.
• Handled and promptly resolved customer complaints to maintain professional relationships.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Established strong customer relationships, building recommendations and loyalty.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Advised customers about new products and assisted customers in determining best [Type] product for needs.

Responsible for inspecting Dangerous Goods shipments travelling by AIR using I.A.T.A. guidelines. Manifesting shipments that were approved for travel and counseling shippers who's shipments did not comply with required regulations.

• Maintained up-to-date knowledge of changing regulations, ensuring organizational adherence to applicable laws governing the handling of hazardous materials.
• Played a key role in achieving company-wide safety performance goals through diligent oversight of dangerous goods handling processes.
• Conducted regular audits of facilities handling dangerous goods, identifying areas for improvement and implementing corrective actions through Control-Self-Monitoring procedures.
• Developed strong relationships with regulatory agencies, fostering open lines of communication when seeking clarification or guidance on compliance matters.