RICHARD FLORES
Nederland,TX
Summary
Resourceful specialist with expertise in problem-solving, data analysis, and customer service. Skilled at adapting quickly to new technologies and processes to drive success. Demonstrated ability to effectively manage multiple projects and develop innovative solutions.
Overview
12
12
years of professional experience
Work History
Account Representative
US Precious Metals
2022.04 - 2024.08
- Managed approximately 30 incoming calls and emails, daily from clients, ensuring prompt and effective communication while maintaining high standards of customer service.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Agency Producer
Farmers Insurance
2021.11 - 2022.04
- Developed strong relationships with clients through clear communication and understanding of their objectives, resulting in repeat business.
- Conducted meetings between project stakeholders to assess needs.
- Set, administered, and tracked budgets to keep financial operations in line.
- Optimized workflows by coordinating with internal departments such as creative services, account management, media planning, and analytics teams.
Solutions Sales Specialist/Retail
Verizon Wireless
2016.10 - 2020.01
- Developed personalized sales strategies that consistently exceeded sales targets, driving significant growth in both product and service revenue.
- Delivered exceptional customer service by building and maintaining strong relationships, which contributed to increased customer satisfaction and loyalty.
- Effectively and efficiently explain the full complement of Verizon wireless products and services
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
Inside Sales
Coastal Welding Supply
2015.12 - 2016.09
- .Produced detailed product quotes and delivered them to customers in a timely manner, ensuring a smooth and efficient sales process.
- Attended industry conferences and workshops to stay current on market developments and competitor offerings.
- Cultivated a strong professional network that led to valuable referrals and partnerships for the business.
- Managed inventory levels effectively, ensuring the availability of critical supplies and equipment, which minimized delays and maximized customer satisfaction.
Inside Sales
Aerial Access Equipment
2015.05 - 2015.12
- Assisted customers in selecting machinery that best suited their business needs
- Maintained all inventory and ensured truck routes were on schedule
- Received orders by phone from local contractors
- Opened new accounts as needed.
Industrial Sales Representative/Outside Sales Rep
WPS Sorbents
2013.02 - 2015.05
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Education
Computer System Information -
MTI College of Business And Technology
Nassau Bay, TexasHigh School Diploma -
Thomas Jefferson High School
Port Arthur, Texas05.2001
Skills
- Customer Relations
- Bilingual (English/Spanish)
- Sales strategy development
- Customer Engagement
- CRM proficiency
- Customer Relationship Management
- Web technologies and services
- Customer Service-Oriented
- Cold-calling
- Upselling and Cross Selling
References
- Christian Manuel, Personal Friend, Texas State Representative, (409) 543-2911
- Peter Cifarelli, Former Supervisor, General Manager, Verizon Wireless, (850) 530-1402
Timeline
Account Representative
US Precious Metals
2022.04 - 2024.08
Agency Producer
Farmers Insurance
2021.11 - 2022.04
Solutions Sales Specialist/Retail
Verizon Wireless
2016.10 - 2020.01
Inside Sales
Coastal Welding Supply
2015.12 - 2016.09
Inside Sales
Aerial Access Equipment
2015.05 - 2015.12
Industrial Sales Representative/Outside Sales Rep
WPS Sorbents
2013.02 - 2015.05
Computer System Information -
MTI College of Business And Technology
High School Diploma -
Thomas Jefferson High School
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