Donny Mifsud
South Lyon,MI
Summary
Ambitious Sales/Marketing Intern possessing detailed understanding of latest marketing trends and techniques paired with familiarity of job-related software. Imaginative and creative team player committed to resolving multifaceted issues despite challenges of changing priorities.
Overview
7
7
years of professional experience
Work History
Account Representative
Total Quality Logistics Inc.
Troy, MI
03.2023 - 04.2024
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Resolved customer complaints in a timely manner.
- Generated new business through cold-calling prospective clients.
- Identified opportunities to increase revenue and reduce costs.
- Provided excellent customer service to ensure client satisfaction.
Marketing Intern
Insight Business Coaching
Howell, MI
05.2022 - 10.2022
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
- Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
- Surveyed customers and worked with internal team to identify product needs and trends in marketplace.
- Researched and developed creative content for websites to promote brands in market.
Lead Maintenance Technician
Custom Lawn Sprinkler
Plymouth, MI
05.2017 - 07.2022
- Maintenance/Repairs/Customer Service, conduct service calls to repair sprinklers or install sprinklers, also doing lawn clean-ups.
- Inspected, replaced, and repaired defective parts and completed preventive maintenance.
- Installed irrigation systems and tested components to demonstrate proper functionality
- Supervised and guided repair and installation projects in collaboration with management.
Bartender/Customer Service Associate
Riverwood Resort
Mount Pleasant, MI
09.2020 - 09.2021
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Conversed with customers to build rapport, answer questions and defuse complaints,
Education
Bachelor of Science - Business Marketing
Central Michigan University
12.2022
Schoolcraft Community College
06.2019
Glen Oaks Community College
06.2018
Skills
- Customer Support
- Quality Assurance
- Problem Resolution
- Problem-solving abilities
- Adaptive team player
- System implementation
- Customer relations
- Communication
Affiliations
● Guinness World Record Holder
● Team Captain & Most Valuable Player (Baseball Team)
● Ralph Dunagon Scholarship Recipient
Timeline
Account Representative
Total Quality Logistics Inc.
03.2023 - 04.2024
Marketing Intern
Insight Business Coaching
05.2022 - 10.2022
Bartender/Customer Service Associate
Riverwood Resort
09.2020 - 09.2021
Lead Maintenance Technician
Custom Lawn Sprinkler
05.2017 - 07.2022
Bachelor of Science - Business Marketing
Central Michigan University
Schoolcraft Community College
Glen Oaks Community College