Richard Fossing
Operations Management / Education
Santee,CA
Summary
Detail-oriented professional with a diverse background in hospitality, operational management, and education- who works well under pressure and excels at cultivating guest and client relationships. Currently seeking a career where I can have a positive impact on the success of the operation and guest experience, one that will highlight my strong communication skills, and a company that will encourage my ability to mentor employees.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
Jamul-Dulzura Union School District
12.2023 - Current
- Administer curriculum for elementary students in multiple subject areas.
- Maintain and manage classroom routine while promoting a safe learning environment.
- Implement learning and recreational activities.
- Keep accurate and current attendance records and assignment sheets to maintain compliance.
- Promote proactive behavior modification and positive reinforcement strategies.
- Inspire and educate students, teach them to be good humans and future leaders.
Operations Management /Owner/Operator
America's Finest City Backflow Services
06.2021 - Current
- Collect , arrange, and input vital information into multiple San Diego County Water Department database systems.
- Create and manage project plans, timelines and budgets.
- Organize meetings, schedule appointments, prepare work orders and invoices.
- Effectively communicate with various clients and Water Associations.
- Field calls and handle all customer issues.
- Optimize customer experience by delivering superior services and effectively troubleshooting issues.
- Maintain vital records and city information pertaining to business operations.
- Collaborate with various business associates.
- Develop working relationships with vendors, service providers, and key clients
Operations Manager
LAZ Parking
06.2016 - 08.2020
- Supervised all facets of operations and led a successful team of five direct-reporting facility managers, while overseeing sixty+ employees.
- Responsible for the operational and financial success of each location, its managers and employees; as well as, the satisfaction of each client.
- Enforced business specific policies and procedures.
- Streamlined divisional operations by drastically eliminating overtime and labor cost to help increase profit margin.
- Facilitated the training of new managers and developed and mentored staff to help shape the organizational culture.
- Implemented location specific operational budgets, expenses reports, and P & L statements for said location(s).
- Monitored business revenue and trends, daily, while evaluating the accuracy of data by reporting managers.
- Led weekly manager meetings.
- Helped spearhead the piloting of new programs and business platforms. (People Matter and Ski Data)
- Conducted monthly/annual location audits for compliance.
- Created and maintained effective relationships with clients, vendors, guests and employees.
Substitute Teacher/, Supervisor: Instructional Assistant
San Diego Center for Children
09.2015 - 07.2016
- Administered California standards-based curriculum to challenge youth while monitoring the safety and well-being of each student and classroom staff.
- Mentored young and often troubled youth, while teaching basic life skills and promoting positive characteristics traits.
- Responsible for the safety of students and staff, while promoting a healthy and encouraging learning environment.
- Educated students with special needs and severe behavioral issues, while following the policies and procedures set forth by the State of CA Education Board.
- Developed and implemented lesson plans suitable to the student population.
- Daily/weekly collaboration in person and via email, with social workers, therapists, directors, and other county officials throughout San Diego.
- Assisted in implementing behavior plans to increase academic production, while decreasing behavioral outbreaks
- Accountable for the overseeing and progression of academic programs.
Education
Master of Arts - Teaching With Technology
University of Arizona Global Campus
Chandler, AZ 09.2013 - 12.2025
B.A. in Sociology - Political Science And Government
University of Arizona Global
Chandler, AZ 02.2010 - 07.2013
Skills
- Supervise Students, Staff/ Inspire Education
- Effective Verbal and Written Communication
- Implementing / Leading Outdoor & Recreational Activities
- Budget Management / Analysis
- Conflict Resolution / Student Awareness
- Proficient with computer software applications
- Operational Oversight
- Knowledge of the Outdoors and Nature
Accomplishments
- CPR - AED / First Aid Certified
- CBEST (California Basic Educational Skills Test) requirement for teaching in CA
- ABPA Backflow Certified (American Backflow Prevention Association)
Timeline
Substitute Teacher
Jamul-Dulzura Union School District
12.2023 - Current
Operations Management /Owner/Operator
America's Finest City Backflow Services
06.2021 - Current
Operations Manager
LAZ Parking
06.2016 - 08.2020
Substitute Teacher/, Supervisor: Instructional Assistant
San Diego Center for Children
09.2015 - 07.2016
B.A. in Sociology - Political Science And Government
University of Arizona Global
02.2010 - 07.2013
Master of Arts - Teaching With Technology
University of Arizona Global Campus
09.2013 - 12.2025