Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Richard Fulton

East Saint Louis,IL

Summary

Dedicated, detail-oriented pharmacy technician with a strong background in pharmacology, drug interactions, and regulatory compliance. Proficient in medication dispensing, patient counseling, and managing pharmacy operations. Collaborative and committed to optimizing patient care and ensuring medication safety through effective communication with healthcare professionals. Committed to exceptional customer service and improving patient outcomes.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
Saint Louis , MO
01.2020 - 06.2022
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.

Collector

Macy's Collection Agency
Berkley, Missouri
05.2012 - 08.2013
  • Contact clients on a timely basis for account reconciliation, handle customer service issues, and correct problems according to company policies and procedures.
  • Managed customer accounts by obtaining payment information and updating records.
  • Verified customer account balances and processed payments accordingly.
  • Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
  • Negotiated payment arrangements with customers who were past due on their accounts.

Telemarketing Sales Representative

Advance Promotion
St. Louis, MO
10.2010 - 04.2012
  • Contacted senior citizens, informing them of new health insurance, supplements, and Medicare rights and programs.
  • Conducted outbound calls to potential customers in order to generate sales leads.
  • Built relationships with clients through effective communication and customer service.
  • Followed up on inquiries from potential customers in a timely manner.
  • Provided product information, pricing details and special offers to interested customers.

Telemarketing Sales Representative

Encore Telemarketing
St. Louis, MO
04.2001 - 09.2004
  • Contacted homeowners to refinance their homes for mortgage companies.
  • Conducted outbound calls to potential customers in order to generate sales leads.
  • Built relationships with clients through effective communication and customer service.
  • Followed up on inquiries from potential customers in a timely manner.
  • Provided product information, pricing details and special offers to interested customers.

Education

Associate's degree - Pharmacy

Vatterott College
05.2018

Skills

  • Pharmaceutical Procedures
  • Labeling Medications
  • Inventory of Drugs
  • Filling Prescriptions
  • Making Calls to Patients
  • Drug Inventory Management
  • Prescription Filling
  • Stocking shelves
  • Patient education and counseling
  • Quality assurance and control

Certification

Pharmacy Technician License

Languages

English
Full Professional

References

References available upon request.

Timeline

Pharmacy Technician

Walgreens
01.2020 - 06.2022

Collector

Macy's Collection Agency
05.2012 - 08.2013

Telemarketing Sales Representative

Advance Promotion
10.2010 - 04.2012

Telemarketing Sales Representative

Encore Telemarketing
04.2001 - 09.2004

Associate's degree - Pharmacy

Vatterott College

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Richard Fulton