RICHARD FUNDORA DEL
DACULA,GA
Summary
Driven individual that is capable of working in a team or with minimal supervision, always with the focus and dedication to promote, uphold and surpass the goals of my employer. Always seeking out opportunities to go above and beyond of the duties and responsibilities assign. Always willing to take on new tasks and challenges. Identify barriers or obstacles and address them, with the appropriate and most effective solution, always keeping in mind safety and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Operation Costumer Advocate
ThredUp
08.2021 - Current
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Delivered prompt service to prioritize customer needs.
PICKER/COSTUMER SERVICE
Service Partners
10.2020 - 12.2020
- Recommended products and services to members and educated customers about relevant offerings
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Responded to questions and followed up on customer interactions
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Exceeded requirements in providing products and services to customers at all times
- Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
PRODUCT HANDLER/ RECEIVING CLERK/AMBASSADOR
Amazon
01.2018 - 01.2019
- My duties were but not limited to, making sure products match according to the detail that was provided and stored in the appropriate location
- Organized final items according to factors such as the product's size, weight or grade
- Operated equipment such as forklift and hoists to safely move heavy loads
- Stacked and labeled raw materials using forklift and labeling machines
- Maintained clean, dust-free, and well-organized work station
- Worked safely by following all safety rules and operational procedures
- Minimized injuries by implementing safety management initiatives
- Reported safety issues to prevent accidents and to avoid unnecessary delay
- As an Ambassador I was tasked with the training and safety of new associates.
SHIPPING CLERK
Office Depot
12.2011 - 05.2017
- Drove forklift and used hands trucks, pallet trucks and other equipment to move heavy loads around the warehouse
- Compared shipments with paperwork to identify and fix order problems
- Identified the best methods and rates for shipping a wide range of items
- Applied basic mathematical abilities to calculate figures such as space required to store and ship different types of materials
- Worked with the carrier's representative to arrange shipments and resolve issues
- Filed records to keep system efficient and information organized
- Met targets consistently by working hard and with strong attention to detail
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Education
HIGH SCHOOL DIPLOMA -
Phoenix High School
Lawrenceville, GA05.2011
Skills
- Product knowledge
- Staff training
- Customer consulting
- Data entry
- Customer service
- Client communication
- Customer research
- Inventory Control
- Customer Service
- Attention to Detail
- Multitasking Abilities
- Reliability
Timeline
Operation Costumer Advocate
ThredUp
08.2021 - Current
PICKER/COSTUMER SERVICE
Service Partners
10.2020 - 12.2020
PRODUCT HANDLER/ RECEIVING CLERK/AMBASSADOR
Amazon
01.2018 - 01.2019
SHIPPING CLERK
Office Depot
12.2011 - 05.2017
HIGH SCHOOL DIPLOMA -
Phoenix High School
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