Logan Vang
Kansas City,KS
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Costumer Service Representative
Uhaul Moving And Storage
Kansas City, KS
06.2024 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring accurate information and timely responses.
- Learned company policies and procedures to enhance service quality and efficiency.
- Handled customer complaints professionally, escalating issues when necessary for resolution.
- Collaborated with team members to improve service delivery and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Washington Highschool
Kansas CityHVAC Certification -
Kansas City Kansas Community College
Kansas City, Kansas, KSSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Payment processing
- Scheduling
- Product knowledge
- Team development
- Product sales
Certification
OSHA 10 Hour Certification
HVAC Certification
Timeline
Costumer Service Representative
Uhaul Moving And Storage
06.2024 - Current
High School Diploma -
Washington Highschool
HVAC Certification -
Kansas City Kansas Community College