Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Richard Furman

Kirkland

Summary

Experienced Quality Assurance Tester with six years in various roles, dedicated to maintaining high-quality standards through established processes. Strong troubleshooting abilities lead to efficient issue resolution. Committed to improving organizational performance by implementing and optimizing procedures. Expertise in operations with a focus on quality enhancement.

Overview

17
17
years of professional experience

Work History

QA TEST ANALYST

META
06.2024 - Current
  • Company Overview: Contract – HCLTech
  • Tested upcoming AR Wearable devices to ensure the hardware and software features meet the highest standards of quality and functionality.
  • Executed daily, weekly, and ad-hoc test cycles for new features and regression testing.
  • Tested features and functionality of the Wearables app on both iOS and Android.
  • Updated test cases regularly in TestRail as process flows changed.
  • Created bug reports as needed, including concise descriptions of the issue, the necessary log files, and the steps to reproduce the observed behavior.
  • Communicated with engineers to clarify issues and validate solutions.
  • Contract – HCLTech

SENIOR QUALITY ASSURANCE ANALYST

WDS-SICAP
11.2021 - 12.2023
  • Performed interoperability testing (IoT) for smartphones, tablets, smart-watches, and other devices for Verizon Wireless to ensure they adhere to Verizon’s test plan and requirements for Open Mobile Alliance Device Management (OMA-DM) and Firmware Over the Air (FOTA) functions.
  • Tested devices with Android, Wear OS, Kai OS, or Linux based operating systems.
  • Managed multiple (full and regression) test cycles within each sprint and delivered results within established Service Level Agreements.
  • Performed troubleshooting and log collection using ADB and other tools to help OEM’s identify device or server issues.
  • Provided feedback to correct errors and improve the Verizon test plans.
  • Created documentation for various tools and processes used by the team.
  • Trained and mentored two new testers on the various tools, processes, and best practices for Verizon’s IoT testing program.

QUALITY ASSURANCE ANALYST

WDS-SICAP
05.2019 - 11.2021
  • Performed interoperability testing (IoT) for smartphones, tablets, smart-watches, and other devices for Verizon Wireless to ensure they adhere to Verizon’s test plan and requirements for Open Mobile Alliance Device Management (OMA-DM) and Firmware Over the Air (FOTA) functions.

KNOWLEDGE BASE SPECIALIST

EXPEDIA, INC
11.2017 - 05.2019
  • Company Overview: Contract – RYLEM STAFFING
  • Created internal and external facing documentation to support the travel and reward programs for multiple banks.
  • Collaborated with UX designers, trainers, and project managers to create and improve support and how-to content geared towards both customers and internal support teams.
  • Contract – RYLEM STAFFING

CLIENT SERVICES SUPERVISOR

WDS, CONDUENT
12.2013 - 06.2017
  • Managed a team of 12 direct reports and ongoing management of multiple projects for 6 customers.
  • Conducted regular appraisals using various metrics, tracked performance, and provided coaching to improve where needed.
  • Delegated responsibilities to Knowledge Specialists to ensure tasks were assigned and the quality of work remained high.
  • Published content to customer APIs per Service Level Agreements.
  • Implemented a Kanban-style tool (Trello) to manage team workflow.
  • Created reports and analyses using Excel and Spotfire for reporting.
  • Collaborated with other teams for tool and process improvements, including the creation of user stories and requirements, as well as testing and acceptance of solutions.

KNOWLEDGE SPECIALIST

WDS, CONDUENT
05.2011 - 12.2013
  • Managed the team workflow and assigned tasks to ensure all projects were finished within established SLAs.
  • Reviewed all content for quality and accuracy, then published all content to the customer APIs.
  • Collaborated with management to improve processes and increase overall efficiency and quality.
  • Helped drive key tool and process changes to drive efficiency.
  • Established strong working relationships with client stakeholders to gather requirements and to ensure their needs were met for various projects.

KNOWLEDGE AUTHOR

WDS, CONDUENT
08.2008 - 05.2011
  • Created device-specific content that included interactive device simulations, troubleshooting guides, FAQs, and other material as required for multiple customers.
  • Captured screenshots and device images, then processed the images using Adobe Photoshop.
  • Created Actions for Photoshop to help dramatically improve efficiency around image processing.
  • Mentored and trained new authors on processes, and tools, as well as technical and style requirements.
  • Helped launch a multi-million-dollar knowledge contract for a top-tier wireless provider that continued for 7 years.

Education

WEB TECHNOLOGIES -

CASCADIA COMMUNITY COLLEGE
BOTHELL, WA

Skills

  • Quality Assurance Testing
  • Android Testing
  • IOS Testing
  • TestRail
  • Android Platform Tools
  • ADB Logcat
  • QXDM
  • QFIL
  • Microsoft Applications
  • Google Workspace
  • Project Management
  • Atlassian Jira
  • Atlassian Confluence
  • Agile
  • Regression testing
  • Bug reporting
  • Test management
  • Device troubleshooting
  • Documentation creation
  • Team collaboration
  • User acceptance testing
  • Functional testing
  • Attention to detail
  • Agile methodology

Timeline

QA TEST ANALYST

META
06.2024 - Current

SENIOR QUALITY ASSURANCE ANALYST

WDS-SICAP
11.2021 - 12.2023

QUALITY ASSURANCE ANALYST

WDS-SICAP
05.2019 - 11.2021

KNOWLEDGE BASE SPECIALIST

EXPEDIA, INC
11.2017 - 05.2019

CLIENT SERVICES SUPERVISOR

WDS, CONDUENT
12.2013 - 06.2017

KNOWLEDGE SPECIALIST

WDS, CONDUENT
05.2011 - 12.2013

KNOWLEDGE AUTHOR

WDS, CONDUENT
08.2008 - 05.2011

WEB TECHNOLOGIES -

CASCADIA COMMUNITY COLLEGE

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Richard Furman