Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Managerial Qualities
References
Timeline
Hi, I’m

Richard Gaddis

Kissimmee
Richard Gaddis

Summary

Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.

Overview

26
years of professional experience
1
Certification

Work History

Sixt Rent a Car
Orlando

Production Manager
08.2023 - Current

Job overview

  • Overseeing the team of 108 associates and four subcontractor groups within the production and reconditioning of a 3,200 vehicle fleet.
  • Manage vehicle distribution to three terminals and four downtown satellite locations, and turnaround processes at the airport base location to ensure vehicle safety, cleanliness, and availability in a timely manner to meet customer demands and drive rental growth.
  • Also responsible for managing the work environment, P&L, facilities maintenance and management across all terminals and base locations, and vendor relationships, as well as driving efficiencies and reducing costs.
  • Analyze KPIs and expenses to identify and implement processes and procedures to improve efficiency and reduce costs.
  • Develop and manage efficient turnaround processes.
  • Build and establish relationships with branch managers, staff, service providers, and vendors.
  • Establish and communicate daily vehicle needs to the vendors on vehicle turnaround and movements.
  • Create a weekly forecast for subcontractor needs to support cleaning and vehicle movement processes.
  • Manage the process of cleaning and servicing vehicles at the QTA to ensure the smooth operation of fleet movement from the return to the ready line.
  • Ensure quality control by performing vehicle inspections to review subcontractor performance.
  • Constant communication with the branch management team is needed to understand logistics and support the fleet planners in ensuring that the subcontractors are working to meet our vehicle reservation demands.
  • Quickly investigate and work with fleet planners, customer service agents, and resolve operational or customer problems as they arise.
  • Perform daily game plan meetings with subcontractor managers, fleet department, and fleet planners/customer service agents.
  • Coordinate the movement of vehicles to and from overflow lots.
  • Manage driver activity to ensure that maintenance vehicles are moved to the best location to maximize lot space and traffic flow.
  • Act as the point of contact for the driver team on a daily basis.
  • Act as a point of contact for managers to get specific upgrade vehicles for customers.

GoBrands, Inc.
Orlando

Multi-Unit Manager/Regional Manager
06.2021 - 08.2023

Job overview

  • Top-performing Multi-Site Manager in the region.
  • Regional Manager for Q3 2021 through Q1 2023.
  • Oversaw all field operations for Jacksonville, Tampa, and Orlando operations.
  • Designated as the 'flagship leader' for Gobrands, Inc. by the Divisional Market Manager.
  • Supported the territory team of regional site leaders in their daily efforts to ensure that they had the proper direction for managing day-to-day operations.
  • World-class trainer and process developer.
  • 'Wrote the book' on how the company implemented systems, held team members accountable, and developed the team for future growth.
  • Developed and maintained positive relationships with site leaders in the territory by understanding and addressing individual motivations, needs, and concerns.
  • Recognized and reinforced individual and team accomplishments by using existing programs, as well as by finding new, creative, and effective methods of recognition.
  • Tracked daily, weekly, monthly, quarterly, and annual metrics to measure success, and developed strategies to improve the experience that the team delivered to our customers.
  • Served as the liaison between department rollout, local territory execution, and other department leadership partners and stakeholders.
  • I covered site leader positions when leaders were away on time and ensured there were no misses in operational metrics during such transitions.
  • Assisted in the launch of new sites within my territory.
  • Regionally based leader dedicated to the territory.
  • Ability to work with fluid schedules; be available during peak hours of operation (5 PM - 3 AM), and availability to support facilities on weekends and/or holidays as needed by the business.

CarMax Stores, Inc
Orlando

Production Manager/Service Manager
04.2013 - 06.2021

Job overview

  • Supervised full-service operations through 100+ direct reports, successfully sustaining all KPIs and monthly P&L.
  • Exceeded quality standards, and ensured store achievement of all production targets and retail service goals.
  • Mitigated regulatory risks by ensuring compliance within all areas of risk management, including loss prevention, facility maintenance, HR, and EH&S.
  • Developed critical process engineering procedures for the automotive detail department, with company-wide adoption.
  • Ensured that all P&L budgets were not exceeded.
  • Managed and led associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service.
  • Conduct informal and formal observations of associates.
  • Communicate expectations, and provide feedback to associates.
  • Participate and make recommendations in the screening, hiring, and development of associates.
  • Maintain key performance measures.
  • Learn, participate, and execute continuous improvement efforts.
  • Assist with the development and execution of production plans.
  • Ensure proper inventory levels of all materials and equipment, including, but not limited to, personal protective equipment, tools, and chemicals, using the supply ordering system.
  • Provide support to the sales, business office, and purchasing teams when needed.
  • Ensure compliance with all aspects of risk management, including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines.
  • Handle customer concerns in a quick, efficient, and friendly manner.
  • Other duties and responsibilities, as assigned by the Operations Manager.

Business Development Solutions
Kissimmee

Business Development Manager-Self Employed
11.2009 - 04.2013

Tommy Hilfiger, a PVH Company
Anthem

Store Manager
10.2007 - 11.2009

PetSmart Corporate
Phoenix

Facilities Manager
12.2005 - 08.2007

WalMart
Orlando

Co-Manager/Assistant Store Manager
09.1999 - 01.2005

Education

University of Phoenix
Phoenix, AZ

Bachelor of Arts from Information Technology
08.2011

Skills

  • Strategic Business Development
  • Talent Acquisition
  • Human Resources Management
  • Workflow Optimization
  • Long-Term Planning
  • 5S Workplace Organization
  • Quality Control Expertise
  • Strategic Leadership
  • Salesforce Proficiency
  • Payroll Management
  • Sales Strategy Development
  • Inventory Control
  • Strategic Marketing Planning
  • Proficient in Conflict Mediation
  • Project Oversight
  • Operational Efficiency
  • Budget Management
  • Strategic Account Oversight
  • Customer Engagement Strategies
  • Maintenance Operations Management
  • Lean Methodology Expertise
  • Collision Repair Expertise
  • Office Administration
  • Network Infrastructure Management
  • Leadership Continuity Planning
  • Customer Relations
  • Automotive Service Oversight
  • Strong Public Speaking Abilities
  • Supply Chain Management
  • Production Planning
  • KPI analysis
  • Vendor management
  • Regulatory compliance
  • Logistics coordination
  • OSHA regulations
  • Preventive maintenance oversight
  • Business forecasting
  • Procurement Management
  • Change Management Expertise
  • Vehicle Repair Expertise
  • P&L Analysis Expertise

Certification

  • Microsoft Word/Excel/Access/PowerPoint/Office/Windows Proficient
  • Perpetual Inventory and Effective planning, Sam Walton University, 01/01/04
  • Leadership Foundations I and II, Sam Walton University, 01/01/02
  • OSHA 30
  • Forklift Certification
  • Rising Star Academy for Management and Systems facilitation
  • ServSafe Food Certification
  • IFMA Facility Manager Professional certification, 01/01/07 to 01/01/10
  • Customer Service/ Scheduling program, Sam Walton University, 01/01/04
  • HACCP Certification
  • Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Managerial Qualities

  • Highly Results Focused
  • Highly Analytical
  • Exceptional Problem Solver
  • Driven
  • Natural Leader
  • Motivational/Inspirational Communicator
  • Decisive
  • Delegating Talents
  • Active listener
  • Highly Organized
  • Self Motivated
  • Naturally Persuasive
  • Coach/Mentor

References

References available upon request.

Timeline

Production Manager

Sixt Rent a Car
08.2023 - Current

Multi-Unit Manager/Regional Manager

GoBrands, Inc.
06.2021 - 08.2023

Production Manager/Service Manager

CarMax Stores, Inc
04.2013 - 06.2021

Business Development Manager-Self Employed

Business Development Solutions
11.2009 - 04.2013

Store Manager

Tommy Hilfiger, a PVH Company
10.2007 - 11.2009

Facilities Manager

PetSmart Corporate
12.2005 - 08.2007

Co-Manager/Assistant Store Manager

WalMart
09.1999 - 01.2005

University of Phoenix

Bachelor of Arts from Information Technology

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Richard Gaddis