Richard Gageant
Santee,CA
Summary
Experienced branch manager with a strong track record in enhancing customer loyalty through strategic relationship building and operational efficiency. Skilled in team development and fostering vendor partnerships to drive business success. Proven ability to implement effective processes that improve service delivery and customer satisfaction.
Overview
31
31
years of professional experience
Work History
Senior Branch Manager
SiteOne Landscape Supply
San Diego, Chula Vista, California
01.2024 - Current
- Directed daily operations of branches, ensuring compliance with safety regulations.
- Developed relationships with key customers to enhance business partnerships, loyalty, and retention.
- Review monthly P&L. Manage branch personnel regarding sales activity and operational performance.
- Continuous team building to ensure growth and operational excellence
Branch Manager
SiteOne Landscape Supply
Chula Vista, California
01.2004 - 12.2023
- Oversaw daily operations ensuring efficient service delivery and customer satisfaction.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Assistant Branch Manager
United Green Mark
San Deigo
06.2001 - 06.2003
- Assisted in daily branch operations and customer service management.
- Resolved customer inquiries and issues efficiently to ensure satisfaction.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
CSSR
United Green Mark
San Diego, California
06.1997 - 06.2001
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Driver
United Grenn Mark
San Diego, California
06.1994 - 06.1996
- Operated various vehicles to ensure timely delivery and transportation.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Coordinated routes to optimize travel efficiency and reduce delays.
Education
High School Diploma -
Santana
Santee, CA06-1994
Skills
- Operational oversight
- Customer relationship management
- Team development
- Supplier partnerships
- Safety compliance
Timeline
Senior Branch Manager
SiteOne Landscape Supply
01.2024 - Current
Branch Manager
SiteOne Landscape Supply
01.2004 - 12.2023
Assistant Branch Manager
United Green Mark
06.2001 - 06.2003
CSSR
United Green Mark
06.1997 - 06.2001
Driver
United Grenn Mark
06.1994 - 06.1996
High School Diploma -
Santana