Richard Gaul
Ames,IA
Summary
A proven leader and dedicated team member with experience in customer service. Adept at adapting to changing environments and situations. Skilled in a multitude of computer programs and stress management, demonstrates a strong work ethic, and the ability to manage critical situations effectively. Excelled in roles requiring keen observational skills and technical proficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller
First Interstate Bank
Ames, IA
08.2025 - Current
- Processed customer transactions accurately and efficiently using banking software systems.
- Assisted customers with account inquiries, enhancing overall service experience.
- Maintained compliance with banking regulations while handling all transactions and interactions
- Trained new tellers on operational procedures and customer service best practices.
- Worked with coworkers on making displays and coming up with ideas to improve displays and pitch our variety of products
NCO & 88M Motor Transport Operator
U.S Army National Guard
Perry, IA
04.2020 - Current
- Lead ten or more soldiers as an NCO, execute and maintain smooth operations for my company
- Coordinated a wide variety of recruitment opportunities
- Continues adaptations to a changing environment learning wide variety of skills to be prepared for quick changing situations
- Train over fifty soldiers in a multitude of different tasks
Sales Associate
Riddle's Jewelery
Ames, IA
11.2024 - 08.2025
- Maintain good relationships with clients and create new relationships to expand networking
- Handle Multiple transactions a day both cash and electronic.
- Do routine inventories and training to better knowledge and understanding about way things are run.
- Utilized CRM software to track customer preferences, purchase history, and follow up on potential leads
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Provide exceptional customer service, resolving inquires and complaints promptly to ensure customer satisfaction
- Demonstrate excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
MANAGER/LIFEGUARD/SWIM INSTRUCTOR
Harlan Aquatic Center
Harlan, IA
05.2021 - 08.2022
- Demonstrated keen observational skills to ensure the safety and security of all guests and patrons.
- Supervised lifeguards and staff, effectively managing challenging social situations.
- Taught learning swimmers the correct way to swim and water safety.
- Managed both concession transactions and ordering new supplies that the pool would need.
Education
High School Diploma -
Harlan Community High School
Harlan, IA05.2021
Skills
- AutoCAD
- Microsoft Office
- Money Handling
- Stress management techniques
- Autodesk Inventor
- Matlab
- First Aid Training
- Strong Work Ethic
- Exceptional customer service
- Positive
- Relationship building and management
Certification
- CLS (Combat Lifesaver)
- Bus Driver (Military)
- Hazmat Training (Military)
- CDL Equivalent (Military)
AWARDS
3 Challenge Coins
Affiliations
Ames Jaycees (JCI)
Timeline
Teller
First Interstate Bank
08.2025 - Current
Sales Associate
Riddle's Jewelery
11.2024 - 08.2025
MANAGER/LIFEGUARD/SWIM INSTRUCTOR
Harlan Aquatic Center
05.2021 - 08.2022
NCO & 88M Motor Transport Operator
U.S Army National Guard
04.2020 - Current
High School Diploma -
Harlan Community High School