Richard Ghansah
New Albany,OH
Summary
Detail-oriented veteran with strong understanding of customer service and account management. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transaction Specialist
Chase Bank
09.2021 - Current
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
Small Arms and Artillery Repairer (91F)
Army National Gaurd
11.2015 - 11.2021
- Completed inspections and any basic repair need to uphold strict performance standards.
- Coordinated with other military units and agencies to support operations and align with mission.
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment.
Youth Specialist
State Of Ohio Department Of Youth Services
06.2019 - 07.2021
- Planned and executed activities to promote skill and talent development.
- Facilitated group sessions and provided one-on-one support.
- Maintained safety and security of youth under care.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
Billing Specialist
Fiserv
04.2017 - 05.2019
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
Education
No Degree - Network And System Administration
Ivy Tech Community College of Indiana
Indianapolis, IN12.2023
Associate of Applied Science - Criminal Justice
Columbus State Community College
Columbus, OH06.2019
Skills
- Attention to detail
- Leadership
- Email Etiquette
- Problem solving
- Customer Accounts Management
- Calm and professional under pressure
Certification
- CISSP - Certified Information System Security Professional
- Certified Scrum Master, International Scrum Institute - February 2023
- Certified NASAMS Launcher Operator, Raytheon - October 2018
Languages
Twi
Native or Bilingual
English
Native or Bilingual
Timeline
Transaction Specialist
Chase Bank
09.2021 - Current
Youth Specialist
State Of Ohio Department Of Youth Services
06.2019 - 07.2021
Billing Specialist
Fiserv
04.2017 - 05.2019
Small Arms and Artillery Repairer (91F)
Army National Gaurd
11.2015 - 11.2021
No Degree - Network And System Administration
Ivy Tech Community College of Indiana
Associate of Applied Science - Criminal Justice
Columbus State Community College