Richard Gieseler
St. Louis,MO
Summary
Experienced catastrophe claims leader with 30 years in auto and fire claim handling and disaster response plus 5 years managing a group of Systems Analysts. Skilled in team supervision, insurance compliance, quality assurance, and customer service.
Overview
35
35
years of professional experience
Work History
Catastrophe Services Team Manager
State Farm Insurance
Bloomington, IL
10.1985 - 09.2020
- Managed teams of ten to twenty-five claims adjusters to effectively respond to wind/hail, tornado, hurricane, and fire events.
- Oversaw daily operations, managed staff, ensured compliance with insurance regulations, conducted quality file reviews, and delivered exceptional customer service.
- Provided immediate response to Auto and Fire catastrophe and non-catastrophe events
- Spent first 12 years as a Fire Claims Adjuster; served 23 years as Team Manager; supervised Systems Analysts for 5 years as Professional Development Manager.
Education
Bachelor of Science - Business Administration (Marketing)
University of Missouri - St. Louis
St Louis, MO05-1980
Skills
- Catastrophe and Non-Catastrophe claims handling
- Claims operations management
- Quality Claims file review
- Quality assurance
- Insurance regulations compliance
- Adjuster team supervision
- Performance monitoring
- Team leadership
- Effective communication
- Decision making
- Time management
- Organizational skills
- Customer service
- Interpersonal skills
Timeline
Catastrophe Services Team Manager
State Farm Insurance
10.1985 - 09.2020
Bachelor of Science - Business Administration (Marketing)
University of Missouri - St. Louis