Richard Girod
Corolla,NC
Summary
Optimize skillsets learned in various industries by joining a sales development program at a growing innovative company. Applying relationship building skills in the golf industry, discipline through serving in the military, accountability of customer satisfaction and day to day operations at Harris Teeter, and the sales skills learned through a development program to be a high producing member of a sales team.
Overview
9
9
years of professional experience
Work History
Outside Services Supervisor
Currituck Club
07.2016 - Current
- Established presence at bag drop and parking lot to provide world class customer service to both guests and members
- Performed and scheduled maintenance on entire cart fleet to include regular cart detailing.
- In charge of range operations to include keeping range fixtures neat and organized and balls in machine stocked
- Maintained customer satisfaction while working at high volume golf course ( upwards of 300 rounds per day in peak season).
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Handled customer inquiries and suggestions courteously and professionally.
Cargo Specialist
United States Army Reserves
01.2018 - Current
- Army Basic Training- January 2018-April 2018
- Advanced Individual Training (Cargo Specialist) - April 2018-June 2018
- Graduated AIT on Commandant’s list
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo
- Maintained inventory of CRSP yard to load/download cargo in an efficient manner
- Verified CBL number from civilian truck driver to make sure correct load was being dropped off/ picked up
Assistant Outside Services Supervisor
The Sanctuary Golf Club
11.2020 - 05.2023
- Occupy greeter stand and address all members and guests by last name
- Prepare golf carts for play, to include folded dry towels, scorecards, pencil, tees, full sand bottles, wet towels, and iced cooler with 2 waters
- Maintain cart staging/storage area and bag drop in neat and orderly fashion
- Assist in setup and execution of member tournaments and outings; weekly outings consisted of women’s day, men’s day, and Sunday four ball
- Maintain range to include picking up tees on a regular basis, keep den caddies full, attend two chipping areas, keep pyramids in orderly fashion on putting green
- In charge of Outside Services Professional staff in absence of Director of Outside Operations.
Store Accountant
Harris Teeter
10.2014 - 10.2017
- Responsible for store level accounting procedures, such as cash deposits, check deposits, reconciling, auditing tills, counting office, etc
- Trained on all front desk applications, i.e.: lottery machine, western union services, money orders, refunds, etc
- Responsible for productivity of all front-end employees: baggers, cashiers, and customer service clerks
- Find a solution to any problem a customer brings to the customer service desk
- Provide world class customer service
- In charge of up to 30 associates at any given time
- Worked at highest profiting Harris Teeter in the company
Education
Bachelor of Science - Business Administration, Finance
Old Dominion University
Norfolk, Virginia05.2020
Associate of Science - Business Administration
Tidewater Community College
Virginia Beach, Virginia12.2017
Skills
- Customer Satisfaction
- Managing Operations and Efficiency
- Administration and Reporting
- Assignment Delegation
- Operational Standards
- Scheduling and Coordinating
- Employee Coaching and Mentoring
- Exceptional Time Management
- Report Generation
- Financial Recordkeeping
Timeline
Assistant Outside Services Supervisor
The Sanctuary Golf Club
11.2020 - 05.2023
Cargo Specialist
United States Army Reserves
01.2018 - Current
Outside Services Supervisor
Currituck Club
07.2016 - Current
Store Accountant
Harris Teeter
10.2014 - 10.2017
Bachelor of Science - Business Administration, Finance
Old Dominion University
Associate of Science - Business Administration
Tidewater Community College
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