(NC1SW/AW)RICHARD GLASS

Leading Petty Officer

• Mentored and supervised 250 personnel within NOSC Rochester, providing positive guidance for professional and personal development.
• Trained 300+ Service Members to develop into future leaders.
• Supervised logistical functions to support the reserve center.
• Directed safe and secure operations of over $1,000,000.00 worth of government property, resulting in no loss of equipment or negative incidents.

USS Nassau LHA-4

Leading Petty Officer

• Led Division of over 50 during War Time in developing strategic plans to meet operational objectives.
• Communicated with command centers to develop and execute tactical plans.
• Planned and coordinated tactical movements of personnel and equipment.
• Executed tactical operations with accuracy and control.
• Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
• Analyzed intelligence reports and identified potential tactical threats.
• Directed tactical operations in complex and challenging environments.

• Designed detailed learning plans for struggling students based on test, homework and assignment records.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
• Scheduled conferences with parents to discuss students' progress and classroom behavior.
• Created and developed lesson plans to meet students' academic needs.

• Managed recruitment team and trained and mentored new advisors.
• Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
• Managed recruitment team and educated and mentored new advisors.
• Sourced candidates to identify and attract potential candidates for open positions.
• Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
• Developed relationships with recruitment agencies and other external partners to expand organizational reach and identify potential candidates.
• Developed and implemented recruiting strategies to attract and retain top talent for organization.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Fostered positive work environment through comprehensive employee relations program.
• Structured compensation and benefits according to market conditions and budget demands.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Recruited top talent to maximize profitability.

• Built diverse sales pipeline to exceed quota targets.
• Trained and mentored sales personnel to apply best practices and techniques.
• Developed and maintained relationships with key clients to increase sales and customer retention.
• Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
• Assessed customer needs and developed customized solutions to drive sales.
• Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
• Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Collaborated with hiring managers to understand job requirements and expectations.
• Operated and maintained applicant tracking and candidate management systems.
• Developed recruiting strategies to identify qualified candidates and build network.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
• Created and delivered HR training sessions to staff, managers and executives.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Developed and monitored employee recognition programs.