Hi, I’m
Richard Gomez
Astoria,NY
Summary
- Dependable counter professional with strong background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations.
- Adept at handling common restaurant tasks such as serving, sweeping, garbage removal and order preparation with little supervision. Strong team player with good multitasking, organizational and conflict resolution skills.
- Friendly Restaurant professional skilled at meeting customer needs, sales goals and productivity standards. Works independently to keep counter areas neat, clean and well-stocked for maximum efficiency. Good at building rapport with customers and making menu suggestions.
- Counter Server known for providing fast, delicious and well-presented food to customers. Experienced in helping both in-store and carryout customers. Fluent in English and Spanish.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
years of professional experience
Education
Hostos Community College
GED
06.2023
University Overview
- Study Abroad: Dominican Republic
Work History
Kossar's Bialys270 w 72 st
Counter Person cashier barista and customer servic
06.2024 - Current
Zucker's Bagels & Smoked Fish40 E 23rd St
Counter Server
03.2021 - Current
Job overview
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Restocked counter supplies, condiments, napkins and silverware.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
lupa osteria romana 170 thonson st
Restaurant Busser buss boy
06.2018 - 06.2024
Job overview
- Ensured cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Collaborated with kitchen staff to expedite food delivery and maintain service efficiency.
- Monitored inventory levels and communicated supply needs to management effectively.
Food Trends Catering & Events56 E 41st St
Catering Services Assistant
07.2016 - 03.2020
Job overview
- Delivered catered food and supplies to facility for on-time set-up.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained flexible work schedule to meet event needs.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw catering orders to verify accuracy and completeness.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
prichard industry 150 E 42 st
maintenance
07.2018 - 12.2019
Job overview
- Developed and implemented preventive maintenance program covering systems.
- Reduced equipment downtime by implementing effective preventive maintenance programs.
- Kept track of equipment maintenance schedules using computerized maintenance management systems.
- Applied effective commercial building maintenance principles and practices.
Blake & Todd52 E 53rd St
Catering Server
01.2012 - 05.2016
Job overview
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Cleared dishes and glassware quickly following each course.
- Maintained flexible work schedule to meet event needs.
Skills
- Managing Multiple Tasks
- Brand Loyalty
- Sales Expertise
- Food Preparation
- Counter Restocking
- Workflow Optimization
- Cash Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Counter Person cashier barista and customer servic
Kossar's Bialys
06.2024 - Current
Counter Server
Zucker's Bagels & Smoked Fish
03.2021 - Current
maintenance
prichard industry
07.2018 - 12.2019
Restaurant Busser buss boy
lupa osteria romana
06.2018 - 06.2024
Catering Services Assistant
Food Trends Catering & Events
07.2016 - 03.2020
Catering Server
Blake & Todd
01.2012 - 05.2016
Hostos Community College
GED