Rosalia Sanchez
Fort Worth,TX
Summary
Detail-oriented area manager, specializing in project management and reporting for large corporations. Dedicated to meeting deadlines and budget forecasting. Thrives in a high-pressure environment, collaborates with team to build a solid department foundation and workplace compliance. Builds relationships with customers and employees.
Overview
13
13
years of professional experience
Work History
Area Operations Manager, Area Manager
SBM Management
Fort Worth, TX
08.2021 - Current
- Document and quickly resolve all customer satisfaction issues Contribute to high-level of customer satisfaction Meet audit goals monthly for all 25+ locations Run reports and prepare presentations on progress to management team Identify business risks and opportunities Manage budgets for all accounts Create and implement departmental policies, goals, and objects Mentor managers in our MIT program Transition new contracts.
Site Manager
SBM Management
Folsom, CA
11.2016 - 08.2021
- Assist with submitted 35+ employee’s hours daily Schedule 35+ employees each week to maximize productivity Document and quickly resolve all customer satisfaction issues Train 35+employees Conducted weekly reports to customer and internal team Manage a constrained budget and met over goal every month Maintained a great relationship with customer Met scope of work throughout contract Worked with customer in contractual needs Audited site daily Maintained safety goal for site Overseen large projects for stripping and sealing floors in restrooms, hallways, ESD lab flooring, and stairwells Maintained work order system with a perfect score of meeting customer deadlines and invoices.
- Managed billing for site.
Custodial Supervisor
SBM Management
Folsom, CA
09.2012 - 11.2016
- Order janitorial supplies as needed Maintain cleanliness of entire building Manage all cleaning tools and ensure proper working condition Maintain accurate, up-to-date maintenance logs Perform general cleaning duties, including sweeping, mopping, and vacuum Conduct routine cleaning checks to exceed all expectations Maintain inventory log and stock all rooms with proper supplies Helped site manager oversee projects Languages.
- English.
Education
High School Diploma -
El Camino Fundamental High School
Sacramento, CA06.2007
Skills
- Time management
- Problem Anticipation and Resolution
- Corrigo Work Order System proficient
- Department Oversight
- Budget Control
- Verbal and Written Communication
- Customer Relations
- Inventory Tracking and Management
- Staff Management
- Policies and procedures
- Project Management
- Coaching and mentoring
- Auditing
Timeline
Area Operations Manager, Area Manager
SBM Management
08.2021 - Current
Site Manager
SBM Management
11.2016 - 08.2021
Custodial Supervisor
SBM Management
09.2012 - 11.2016
High School Diploma -
El Camino Fundamental High School
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