Richard Gonzales
San Antonio
Summary
Dynamic individual with hands-on experience in back office duties not limited to ticketing, exchanges, refunds and has the talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
22
22
years of professional experience
Work History
Team Leader
CWT Sato Travel
12.2017 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed ticketing operations, processing ticket exchanges, and refunds to ensure seamless customer transactions and satisfaction.
Senior Travel Counselor
CWT Sato Travel
09.2003 - 12.2017
- Maintained up-to-date knowledge of industry trends, ensuring clients received expert advice on destinations and experiences.
- Resolved issues promptly during trips while maintaining a professional demeanor under pressure situations.
- Managed complex itineraries involving multiple destinations, accommodation types, and activities for discerning clientele.
- Processed payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Streamlined booking processes for increased efficiency in handling client requests.
- Utilized Sabre Red 360 to access real time flight, hotel and car information.
- Handled ticketing , processed exchanges, and refunds to ensure seamless customer transaction.
Education
No Degree - Anthropology
Texas State University
San Marcos, TX12-2026
Skills
- Teamwork and collaboration
- Problem-solving
- Verbal and written communication
- Team motivation
- Conflict resolution
- Flexible schedule
Timeline
Team Leader
CWT Sato Travel
12.2017 - Current
Senior Travel Counselor
CWT Sato Travel
09.2003 - 12.2017
No Degree - Anthropology
Texas State University
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