Richard Guerrero

Hired as an Appliance Sales Specialist, where I engaged daily with the public sector from all walks of life. Ensured customers were greeted with a smile, while displaying a positive and happy attitude. Achieved and surpassed several customer service and sales goals.

Responsible for typical retail job functions, including bay captures, barcode scanning, price verification, price changes, product movement, strategic marketing positioning, customer service, direct customer interaction, handling difficult customers, always ensuring each customer was ultimately happy upon leaving the store.

Resigned from Home Depot due to severe ankle degeneration, feeling that my condition and its limitations was unfair to the my team members.

• Assisted in the development of promotional materials for new products or services.
• Followed up with customers post-sale to ensure satisfaction with their purchase decision.
• Participated in team meetings to review progress against objectives set by management.
• Negotiated deals and handled complaints or objections.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Greeted and assisted customers to foster positive experiences.

Served as Vice President of Sales, National Account Manager, and Sales Executive. GHA Technologies, Inc. is a nationally expanding network, computer reseller, and systems integrator with offices nationwide. GHA is listed as the 25th largest private corporation in Arizona.

Responsible for creating and developing the Company's first CMAS contract with the California DGS. Which has extended the reach of GHA to K-12, California Government, and State Agencies. Our CMAS contract has been taken to board at several Districts across California, allowing GHA to maximize our partnerships with HP, Lenovo. Barracuda, Dell, Acer, Qlogic, Hitachi, Imation, Ergotron, Bretford, Brain Boxes, Hovercam, etc.

GHA has been an active agent and approved for WSCA/NASPO/VALUEPOINT for more than 11 years, also recently being approved for PEPPM National Cooperative Purchasing Contracts, operating in the following states: CA, DE, DC, MD, NC, NJ, TN, VA, and WV.

Left GHA looking to engage more with the public directly. Thoroughly appreciate and enjoyed the experience that was gained from this company.

• Developed and implemented sales plans to increase profits and market share.
• Managed, trained, and mentored a team of sales professionals.
• Analyzed customer data to identify new sales opportunities.
• Negotiated contracts with customers to ensure mutually beneficial agreements.
• Implemented effective strategies for improving customer service satisfaction levels.
• Established pricing policies that balanced profitability objectives with competitive pressures.
• Participated in industry events and trade shows to promote company offerings.
• Assisted in setting up distribution networks throughout assigned territories.
• Evaluated customer feedback and utilized insights for product development initiatives.
• Generated leads through cold calling, networking, referrals.
• Built strong relationships with vendors and suppliers for sourcing goods at competitive prices.
• Represented company at various community and business events to promote awareness, network with potential clients and penetrate new markets.
• Negotiated contracts and proposed offerings to help sales staff close competitive deals.
• Contacted current and potential clients to promote products and services.
• Sourced new sales opportunities through inbound lead follow-up.
• Trained and mentored junior sales representatives and team members.
• Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.