Summary
Overview
Work History
Education
Skills
Timeline
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Richard Gutierrez

Miami

Summary

Professionally equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Open to new positions that dont include healthcare!

Overview

4
4
years of professional experience

Work History

PROVIDER RELATIONS REP

DOCTORS HEALTH CARE PLANS
Miami
03.2025 - Current
  • Responded quickly and effectively to complaints from contracted providers regarding payment issues or other matters.
  • Developed and maintained strong relationships with providers by responding promptly to inquiries, resolving issues and providing ongoing support.
  • Coordinated internal training sessions on topics such as coding updates, claims processing guidelines.

ESTIMATOR

MONARCH CLAIMS CONSULTANT
Miami
09.2022 - 02.2023
  • Prepared expenditure statements and budget documentation during project execution.
  • Analyzed blueprints and other documents to prepare time, cost and labor estimates.
  • Presented prepared estimates by assembling and displaying numerical and descriptive information.

CUSTOMER SERVICE REPRESENTATIVE

FLORIDA DENTAL BENEFITS
Miami
12.2020 - 09.2022
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

High School Diploma -

MIAMI CORAL PARK SR HIGH
Miami, FL
06-2015

Skills

  • Claims processing
  • Provider communication
  • Provider training
  • Regulatory compliance
  • Data analysis
  • Customer service

Timeline

PROVIDER RELATIONS REP

DOCTORS HEALTH CARE PLANS
03.2025 - Current

ESTIMATOR

MONARCH CLAIMS CONSULTANT
09.2022 - 02.2023

CUSTOMER SERVICE REPRESENTATIVE

FLORIDA DENTAL BENEFITS
12.2020 - 09.2022

High School Diploma -

MIAMI CORAL PARK SR HIGH

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Richard Gutierrez