Richard Hall
Manager Of Implementation
3643 Meridian Dr,ND
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer success, implementation processes, and building strong leaders.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Manager of Implementation
DoorDash
03.2022 - Current
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Interviewed, hired, and trained over 20 new project managers.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Documented processes to streamline setup, customization and maintenance.
- Created implementation methodologies to control project costs and meet deadlines.
- Improved operations through consistent hard work and dedication.
Director of Implementation
Bbot
01.2021 - 03.2022
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Lead the implementation team through the activation of over 700 customers.
Technical Team Lead
Bbot
08.2020 - 12.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Hired, trained and mentored staff to maximize effectiveness.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
- Configured and maintained linux devices with all Bbot merchants.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Reduced technical ticket response time down to 1-2 hours.
- Reduced time to solution on technical tickets by over 50%.
Implementation Specialist
Bbot
03.2020 - 08.2020
- Assisted account executives with strengthening client relationships through targeted solutions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Project Manager
Hypeman Designs
11.2017 - 05.2020
- Lead project manager on the development of client online stores.
- Handled reporting to and directly communicating with high profile clients.
- Successfully completed 7+ new client projects in 2019.
- Utilized Scrum/Agile methodology, and implemented project management software.
- Worked with developers directly to find solutions to technical and design problems.
- Was in charge of building analytical, sales, and project reports for clients.
- Performed other tasks such as budget management, scheduling, and resource management.
Operations Project Manager
Ultimate Gaming Championship (UGC)
04.2016 - 05.2020
- Lead project manager on the development and execution of ugcesports.gg online platform.
- Directly reported to our executive board on project status and developments using engaging presentations.
- Advised CEO on project directions, vision, and implementing operating procedures.
- Utilized the Scrum/Agile methodology, and implemented project management software resulting in more projects being completed in an efficient and timely manner.
- Managed the development and execution of live events, handling staff resources, budgeting, and project timelines.
- Clearly communicated with the team project needs, and expectations to ensure met deadlines.
Appeals Coordinator
Blue Cross and Blue Shield of Illinois
06.2013 - 10.2016
- Direct contact for hospitals and doctors offices for appeals adjustments
- Handled and adjusted claims in excess of $100,000
- Trained in multiple state insurance plans
- Worked with medical professionals to determine medical necessity.
Field Technician
Mediacom Communications
08.2012 - 06.2013
- Handled sales and reports for customers.
- Lead technician over multiple cities.
- Created local network infrastructure for business and residential clients.
- In charge of fixing and building infrastructure in fiber and coaxial communication lines.
- Trained on several network diagnostic tools.
Education
John A Logan Community College
Carterville, IL 08.2009 - 12.2012
Skills
Business Strategy and Development
Allocating Resources
Presentation and Public Speaking
Critical Thinking and Problem Solving
Leadership
Marketing
Conflict Resolution
Event Management
Business Operations
Linux
POS Systems
Timeline
Manager of Implementation
DoorDash
03.2022 - Current
Director of Implementation
Bbot
01.2021 - 03.2022
Technical Team Lead
Bbot
08.2020 - 12.2020
Implementation Specialist
Bbot
03.2020 - 08.2020
Project Manager
Hypeman Designs
11.2017 - 05.2020
Operations Project Manager
Ultimate Gaming Championship (UGC)
04.2016 - 05.2020
Appeals Coordinator
Blue Cross and Blue Shield of Illinois
06.2013 - 10.2016
Field Technician
Mediacom Communications
08.2012 - 06.2013
John A Logan Community College
08.2009 - 12.2012