Summary
Overview
Work History
Education
Skills
Timeline
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Richard Hall

Richard Hall

Manager Of Implementation
3643 Meridian Dr,ND

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer success, implementation processes, and building strong leaders.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Manager of Implementation

DoorDash
03.2022 - Current
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
  • Interviewed, hired, and trained over 20 new project managers.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Documented processes to streamline setup, customization and maintenance.
  • Created implementation methodologies to control project costs and meet deadlines.
  • Improved operations through consistent hard work and dedication.

Director of Implementation

Bbot
01.2021 - 03.2022
  • Organized project implementation resources and leveraged expertise to assist organizational rollout.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
  • Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
  • Accelerated progress by continually reviewing performance, budgets and project timelines.
  • Facilitated communication between internal personnel, contractors and vendors for project cohesion.
  • Lead the implementation team through the activation of over 700 customers.

Technical Team Lead

Bbot
08.2020 - 12.2020
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
  • Configured and maintained linux devices with all Bbot merchants.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Reduced technical ticket response time down to 1-2 hours.
  • Reduced time to solution on technical tickets by over 50%.

Implementation Specialist

Bbot
03.2020 - 08.2020
  • Assisted account executives with strengthening client relationships through targeted solutions.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Facilitated communication between internal personnel, contractors and vendors for project cohesion.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

Project Manager

Hypeman Designs
11.2017 - 05.2020
  • Lead project manager on the development of client online stores.
  • Handled reporting to and directly communicating with high profile clients.
  • Successfully completed 7+ new client projects in 2019.
  • Utilized Scrum/Agile methodology, and implemented project management software.
  • Worked with developers directly to find solutions to technical and design problems.
  • Was in charge of building analytical, sales, and project reports for clients.
  • Performed other tasks such as budget management, scheduling, and resource management.

Operations Project Manager

Ultimate Gaming Championship (UGC)
04.2016 - 05.2020
  • Lead project manager on the development and execution of ugcesports.gg online platform.
  • Directly reported to our executive board on project status and developments using engaging presentations.
  • Advised CEO on project directions, vision, and implementing operating procedures.
  • Utilized the Scrum/Agile methodology, and implemented project management software resulting in more projects being completed in an efficient and timely manner.
  • Managed the development and execution of live events, handling staff resources, budgeting, and project timelines.
  • Clearly communicated with the team project needs, and expectations to ensure met deadlines.

Appeals Coordinator

Blue Cross and Blue Shield of Illinois
06.2013 - 10.2016
  • Direct contact for hospitals and doctors offices for appeals adjustments
  • Handled and adjusted claims in excess of $100,000
  • Trained in multiple state insurance plans
  • Worked with medical professionals to determine medical necessity.

Field Technician

Mediacom Communications
08.2012 - 06.2013
  • Handled sales and reports for customers.
  • Lead technician over multiple cities.
  • Created local network infrastructure for business and residential clients.
  • In charge of fixing and building infrastructure in fiber and coaxial communication lines.
  • Trained on several network diagnostic tools.

Education

John A Logan Community College
Carterville, IL
08.2009 - 12.2012

Skills

Business Strategy and Development

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Timeline

Manager of Implementation

DoorDash
03.2022 - Current

Director of Implementation

Bbot
01.2021 - 03.2022

Technical Team Lead

Bbot
08.2020 - 12.2020

Implementation Specialist

Bbot
03.2020 - 08.2020

Project Manager

Hypeman Designs
11.2017 - 05.2020

Operations Project Manager

Ultimate Gaming Championship (UGC)
04.2016 - 05.2020

Appeals Coordinator

Blue Cross and Blue Shield of Illinois
06.2013 - 10.2016

Field Technician

Mediacom Communications
08.2012 - 06.2013

John A Logan Community College
08.2009 - 12.2012

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Richard HallManager Of Implementation