Dynamic professional with extensive experience at the Massachusetts Department of Youth Services, excelling in case coordination and collaboration. Proven ability in problem-solving and active listening, successfully facilitating youth transitions from detention. Recognized for enhancing multidisciplinary teamwork and ensuring compliance with treatment plans, leading to improved client outcomes.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Communicates departmental values, policies, procedures and practices in court hearings regarding detained and pre-adjudicated youth.
Provides case coordination, and limited case management, for youth to be expedited out of detention status.
Promotes collaboration among state agencies, the judiciary, communities and youth services organizations.
Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, etc. governing traditional juvenile court processes.
Responsible for providing a secure and humane environment for approximately 30 resident clients.
Assuring client compliance with agency rules, regulations, policies/procedures.
Conferring with staff to exchange client and unit information.
Maintaining /fulfilling supervisory duties in the absence of my direct supervisor.
Responsible for grievance hearings and show cause hearings on the department level.
Assisted with labor/management issues.
Represented union members at the step 1, 2 and 3 levels.
Teamwork
Problem-solving
Time management
Active listening