Richard Harris
Buckeye,AZ
Summary
Dynamic Towing Operator with proven expertise at Harris Towing, excelling in vehicle recovery and roadside assistance. Demonstrated strong mechanical skills and a commitment to customer service, enhancing operational efficiency and ensuring safety. Recognized for leading teams under pressure, achieving high customer satisfaction through effective problem-solving and timely service delivery.
Diligent [Desired Position] with strong background in towing operations. Successfully managed roadside assistance and vehicle recovery, demonstrating reliability and attention to detail. Demonstrated effective problem-solving and customer service skills, ensuring smooth and efficient operations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Towing Operator
Harris Towing
10.2004 - 08.2009
- Operated various towing vehicles to safely recover and transport disabled vehicles
- Conducted thorough vehicle inspections and maintenance checks to ensure operational readiness
- Assisted motorists with roadside emergencies, providing prompt and professional support
- Coordinated with law enforcement and emergency services during accident responses
- Implemented process improvements to enhance efficiency in towing operations
- Led team efforts in high-pressure situations, ensuring swift recovery and customer satisfaction
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
Military Pay Technician
Washington Air National Guard
01.1981 - 03.2006
- Diagnosed mechanical issues using advanced troubleshooting techniques to enhance equipment reliability.
- Performed routine maintenance on machinery, ensuring optimal operational performance and safety compliance.
- Collaborated with engineering teams to implement process improvements, reducing downtime and increasing efficiency.
- Led training sessions for junior technicians, fostering skill development and knowledge sharing within the team.
- Improved equipment reliability by conducting regular preventative maintenance procedures and identifying potential mechanical issues.
- Regularly communicated with operators to address concerns regarding machinery performance, fostering a proactive approach towards maintenance tasks.
- Acted as a key resource for the department during equipment audits, ensuring all necessary documentation was available and up-to-date for compliance purposes.
- Expanded knowledge on latest industry trends with ongoing professional development courses, staying current on best practices in mechanical maintenance technology.
- Ensured optimal machine functionality by performing comprehensive inspections and calibrations as necessary.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated varied hand and power tools to complete repairs.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Identified mechanical problems and determined best solutions for correction.
- Wrote work orders and parts fabrication requests.
Education
No Degree - Heavy Equipment
Alaska Skill Center
Seward, AK06-1979
GED -
Homer High School
Homer, AK05-1979
Skills
- Heavy equipment operation
- Vehicle recovery
- Winching techniques
- Safe driving practices
- Hook and chain towing
- Equipment inspection
- Basic mechanical skills
- Wheel lift towing
- Tow truck maintenance
- Vehicle inspection
- Flatbed towing
- Hydraulic systems
- Load securing
- Strong work ethic
- Customer service
- Safety management
- Stress tolerance
- Roadside assistance
- Vehicle maintenance and repair
- Heavy lifting
- Hydraulics
Certification
- Certified Technician, Military - 1991
- A/C Systems License - 1991
Timeline
Towing Operator
Harris Towing
10.2004 - 08.2009
Military Pay Technician
Washington Air National Guard
01.1981 - 03.2006
No Degree - Heavy Equipment
Alaska Skill Center
GED -
Homer High School