Richard Hefley
Payroll Specialist
Indianapolis,IN
Summary
Payroll Specialist with personnel, analytical, managerial and sales skills developed over progressive 14-year career. Knowledge of Viewpoint software and exceptional data entry skills.
Overview
8
8
years of post-secondary education
15
15
years of professional experience
Work History
Independent Distributor
Self-employed
Indianapolis, IN
03.2019 - Current
- Communicated with suppliers daily about inventory needs and sales success.
- Had 2-year relationship with 35 suppliers by consistently exceeding sales goals by at least 115%.
- Kept detailed track of product sales and changing markets.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Handled customer concerns and issues effectively by assessing the issue and determining the best solution to meet the customer's sales goals.
Sales Representative
Pepsi Co
Indianapolis, IN
08.2017 - 03.2019
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Surpassed sales objectives several consecutive quarters by cultivating productive client partnerships.
- Assisted with merchandising of product and displays to improve customer profits.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Payroll Specialist
Epson America
Plainfield, IN
05.2017 - 08.2017
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
- Managed payroll data entry and processing for 300 employees to comply with predetermined company guidelines.
- Uploaded time records into Viewpoint and made adjustments to create accurate database for payroll processing functions.
- Reviewed time records for 300 employees to verify accuracy of information.
- Calculated payroll deductions by accurately using Viewpoint and processed payroll to meet preset requirements.
Customer Service Representative
Epson America
Plainfield, IN
07.2015 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
Manufacturing Team Leader
Roche Diagnostics Corporation
Indianapolis, IN
09.2006 - 05.2015
- Read and interpreted technical documentation and production orders.
- Led safety meetings and monitored compliance with gear requirements and best practices.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Communicated job expectations and monitored employees.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Identified problems and implemented effective solutions.
- Performed general equipment maintenance and repair to minimize downtime.
- Prepared reports and technical documentation of day-to-day production processes.
- Reviewed production schedules and streamlined processes.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN 08.1998 - 06.2002
Associate of Arts - Liberal Arts And General Studies
IUPUI
Indianapolis, IN 09.2008 - 05.2012
Skills
Integrated accounting systems
Payroll administration
Ten-key operator
Time sheet review
Data imports
Payroll Processing
Proficient in Microsoft Office
Telephone and email etiquette
Collaborative team member
Timeline
Independent Distributor
Self-employed
03.2019 - Current
Sales Representative
Pepsi Co
08.2017 - 03.2019
Payroll Specialist
Epson America
05.2017 - 08.2017
Customer Service Representative
Epson America
07.2015 - 05.2017
Associate of Arts - Liberal Arts And General Studies
IUPUI
09.2008 - 05.2012
Manufacturing Team Leader
Roche Diagnostics Corporation
09.2006 - 05.2015
High School Diploma -
Ben Davis High School
08.1998 - 06.2002