Richard Henry
Sicklerville
Summary
Military-trained Electronic Systems Technician with hands-on experience maintaining and troubleshooting advanced radar and control systems in both maritime and strategic land-based environments. Currently transitioning into the IT sector with a focus on ServiceNow platform administration, supported by a ServiceNow Certified System Administrator (CSA) certification and multiple micro-certifications. Recognized for adaptability, technical problem-solving, and a strong commitment to learning new technologies. Eager to leverage a strong foundation in systems analysis and technical operations to deliver value in IT service management roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Technician – Advanced Radar & Electronics
U.S. Navy
07.2020 - 07.2026
- Maintained, operated, and troubleshot the Aegis MK99 Fire Control System on naval cruisers as well as at the Aegis Ashore missile defense site in Romania, ensuring system reliability and operational readiness in both maritime and strategic land-based environments.
- Diagnosed and resolved system issues to minimize downtime and enhance operational efficiency.
- Demonstrated adaptability and reliability during deployments and dynamic work environments.
- Managed maintenance records, performed system diagnostics, and collaborated with cross-functional teams to resolve complex technical issues.
- Managed installation and configuration of hardware and software systems to support operational needs.
ServiceNow Intern
CoreX
02.2026 - 07.2026
- Engaged in a structured, self-paced learning program focused on ServiceNow platform administration and IT service management concepts.
- Earned ServiceNow Certified System Administrator (CSA) and multiple micro-certifications, including Flows, Configure the CMDB, and CMDB Health, through hands-on labs and guided coursework.
- Participated in daily group meetings to discuss lessons, share progress, and explore IT career pathways, fostering a collaborative and supportive peer-learning environment.
- Developed foundational skills in ServiceNow administration, CMDB management, and workflow automation while building professional connections with fellow interns.
Education
No Degree - General Engineering & Technology
Alexandria Technical Community College
Alexandria, MNHigh School Diploma - undefined
Goose Creek Memorial High School
Baytown, TX01-2020
Skills
- ServiceNow Platform (CSA Certified)
- CMDB Configuration & Health
- ServiceNow Flows/Workflow Automation
- Technical Troubleshooting
- Systems Analysis
- Introductory C Programming
- Statistical Analysis
- Remote Collaboration
- Team Leadership & Training
- Adaptability & Flexibility
- Strong Work Ethic
- Communication
Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Micro-Certification: Flows
- ServiceNow Micro-Certification: Configure the CMDB
- ServiceNow Micro-Certification: CMDB Health
Timeline
ServiceNow Intern
CoreX
02.2026 - 07.2026
Systems Technician – Advanced Radar & Electronics
U.S. Navy
07.2020 - 07.2026
High School Diploma - undefined
Goose Creek Memorial High School
No Degree - General Engineering & Technology
Alexandria Technical Community College