Richard Henson
Tacoma,WA
Summary
Seasoned operations and staff-level manager with 36 years of leadership experience at Costco Wholesale. Known for strong strategic planning, team development, and cross-departmental coordination. Proven track record in reducing costs, improving operational efficiency, and lowering turnover. Experienced in receiving, logistics, fleet operations, and front-end management. Recognized for exceptional performance, crisis response, and training leadership across multiple business centers.
Overview
37
37
years of professional experience
Work History
Laborer
MasTec
07.2025 - Current
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Call Center Manager
Costco Wholesale
04.2008 - 05.2025
- Returned to Costco serving in multiple leadership roles including FE/Admin Manager, Merchandise Manager, Pick Crew Manager, Fleet Manager and call center manager.
- Managed 60 employees handling who handled 40-60 calls per day.
- Resolved problems, improved operations, and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
General Manager
PHC Property Services
02.2007 - 04.2008
- Managed daily operations of a construction services company.
- Oversaw staffing, scheduling, budgeting, and project coordination.
- Returned to Costco after one year to continue long-term career progression.
Costco Wholesale
08.1989 - 06.2007
- Multiple leadership roles including FE/Admin Manager, Merchandise Manager, Pick Crew Manager, and Fleet Manager.
- Ensured compliance, productivity, and safety across high-volume operations.
Education
High School Diploma -
Grants Pass High School
Grants Pass, OR01-1985
Skills
- Decision-making
- Time management
- Training & Team Development
- Team leadership
- Customer service
- Verbal and written communication
- Forklift & EPJ Certified
- Cross-Functional Operations
- Safety & Compliance
Accomplishments
- Led early adoption of the work management picking system in 2010, becoming proficient within one week and developing training materials used across multiple Costco Business Centers.
- Assisted in opening receiving departments for Costco locations in Mira Loma, CA; Temecula, CA; Monroe, IL; and Sumner, WA.
- Awarded the President’s Award for performing CPR on a fellow employee during a medical emergency (2015).
- Coached girls’ fast-pitch softball for 15 years, demonstrating long-term commitment to youth development and leadership.
Timeline
Laborer
MasTec
07.2025 - Current
Call Center Manager
Costco Wholesale
04.2008 - 05.2025
General Manager
PHC Property Services
02.2007 - 04.2008
Costco Wholesale
08.1989 - 06.2007
High School Diploma -
Grants Pass High School
Military Service
- United States Navy - Miramar, CA
- August 1985 - August 1989
- Hydraulics Mechanic - F-14 Tomcats
- Served aboard the USS Nimitz and USS Kitty Hawk.
- Maintained hydraulic systems on F-14 aircraft in high-pressure operational environments.