Richard Herrera
San Antonio,TX
Summary
To obtain employment where I can demonstrate professionalism in leading others to our desired common goals, using my past experience and service to others.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims Adjuster
USAA - P&C Auto Insurance
San Antonio, TX
06.2023 - Current
- Analyzed claims to determine coverage and liability, ensuring compliance with company policies.
- Conducted thorough investigations by gathering evidence and interviewing involved parties.
- Collaborated with legal teams to resolve complex claims, enhancing case outcomes.
- Developed training materials for junior adjusters, improving onboarding process efficiency.
Store Manager
CVS Pharmacy
San Antonio, TX
01.2014 - 06.2023
- Surpassed annual sales forecast by thousands in first year as store manager.
- Evaluated data, including profit and loss statements, to formulate comprehensive store budgets.
- Facilitated interactions with over 300 customers daily, delivering exceptional customer service.
- Cultivated extensive and adaptable product knowledge across all store merchandise.
- Guided and developed employees into effective leaders within the field, fostering their growth as valuable team members.
- Developed and implemented merchandising strategies to enhance product visibility and increase sales.
- Analyzed consumer trends and market data to inform product selection and inventory management.
- Collaborated with cross-functional teams to optimize layout designs for promotional displays.
- Trained and mentored team members on best practices in merchandising techniques and customer engagement.
- Managed vendor relationships to negotiate favorable terms and ensure timely delivery of merchandise.
- Conducted regular audits of inventory levels to reduce shrinkage and improve stock accuracy.
- Led initiatives to streamline merchandising processes, resulting in improved workflow efficiency.
- Created detailed reports on sales performance, identifying areas for improvement in product offerings.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
Store Manager
Dollar General
01.2011 - 01.2014
- Provided excellent customer service
- Ensured that the store’s inventory levels were appropriate
- Worked closely with other managers to ensure that the store operated efficiently
- Managed the store’s budget carefully
Public Health Technician
TX Health and Human Services
01.2009 - 01.2013
- Determined practical and most cost-efficient means of transportation to suit recipients medical and transportation needs
- Processed required forms and correspondence to substantiate decisions and delineate information regarding arrangements
- Initiate and maintain client records in an automated system
Education
High School Diploma -
Floresville High School
Floresville, TXNo Degree - Management
Cornell University
Ithaca, NYSkills
Strong Communication Skills
Detail-Oriented with the Ability to Multitask
Ability to Motivate Others
English/Spanish Bilingual
Strong Leadership skills
Problem Solver
HONORS AND MEDALS
NON-Commission Professional Ribbon, National Defense Service Medal, Army Service Achievement Medal – 4 Consecutive Years
SERVICE
- 1997
- Specialist E-4 (promotable) UNITED STATES OF AMERICA ARMY RESERVE
- Materials Control and Accounting Specialist
- Supply Specialist
- Asphalt and Concrete Operator
Certification
Supply and Accounting Specialist
Timeline
Claims Adjuster
USAA - P&C Auto Insurance
06.2023 - Current
Store Manager
CVS Pharmacy
01.2014 - 06.2023
Store Manager
Dollar General
01.2011 - 01.2014
Public Health Technician
TX Health and Human Services
01.2009 - 01.2013
High School Diploma -
Floresville High School
No Degree - Management
Cornell University