Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
SalesAssociate

Richard Hopkins

Spring

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

11
11
years of professional experience

Work History

Sales associate

Texas Star Grill Shop
10.2020 - Current
  • One on one customer interaction to build a close relationship with customers to ensure returning business.
  • Active in assembly and maintenance on in store appliances.
  • Personally oversaw product inventory counts, maintain a clean store front, keep display equipment clean and in order.
  • Oversaw all daily store operations from opening of store, cleaning, merchandising, inventory control, and closing operations.
  • Perform daily opening and closing register counts and administered bank deposits.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Spice Sales Associate

Texas Star Foods
11.2023 - 02.2025
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.

Store Manager

BBQ Grill People
08.2018 - 10.2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Oversaw POS operations and cash management to reduce errors.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.

Project Manager

DWR Construction
02.2014 - 08.2018
  • Oversaw workforce schedules and allocated resources in collaboration with contractors in order to achieve project goals.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Maximized cost-effectiveness of projects through value engineering processes to assess methods, materials and means.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
  • Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.

Education

Some College - Political Science

University of Houston
Houston, TX

Skills

  • Process improvement
  • Problem resolution
  • Customer service
  • Relationship development
  • Business operations
  • Inventory management
  • Planning and coordination
  • Organization
  • Communications
  • Administrative support
  • Teamwork and collaboration
  • Time management

Accomplishments

  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Resolved product issue through consumer testing.

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Cooking
  • I like trying new recipes and food trends

Timeline

Spice Sales Associate

Texas Star Foods
11.2023 - 02.2025

Sales associate

Texas Star Grill Shop
10.2020 - Current

Store Manager

BBQ Grill People
08.2018 - 10.2020

Project Manager

DWR Construction
02.2014 - 08.2018

Some College - Political Science

University of Houston
Richard Hopkins