RICHARD HOPPER
Whole Foods Market
Loveland,Colorado
1
Certification
9
years of professional experience
Passionate professional in Food and Beverage and Hospitality, focused on supporting locally owned or operated businesses. Experienced in hands-on operations, delivering exceptional service while enhancing guest satisfaction. Holds a degree in Sociology and Psychology, fostering effective communication and teamwork. Dedicated to uplifting quality food service and sharing that enthusiasm with others.
Work History
Specialty Department Team Lead
3 Years 5 Months- Responsible for managing the daily operations of the Cheese, Beer and Wine Program and Specialty Team Members.
- Provided exceptional customer service and expert product knowledge to enhance the customer experience.
- Coordinated department meetings to align team objectives and strategies.
- Controlled departmental purchases and inventory management.
- Served as the Store Manager during periodic open and closing shifts.
Food and Beverage Supervisor
5 Years- Managed daily operations of Food and Beverage outlets including; fine dining restaurant Jack Dusty, in-room dining, and poolside service, ensuring guests' expectations were exceeded.
- Coordinated scheduling for over 60 team members to ensure adequate staffing and service coverage.
- Reviewed applications and conducted the interview process as well as the onboarding for all new hires.
- Reviewed reservations for the day and communicated to Ladies and Gentlemen on any special reservations they should be aware of in our pre-shift meetings
Education
Bachelor of Science - Interdisciplinary Studies with a Focus in Research Psychology and Sociology
- Marketing, Advertising & Public Relations Studies
Skills
Customer focus
Quality control
Production monitoring
Team development
Conflict resolution
Attention to detail
Budget management
Work planning
Certification
- CPR Certified from the American Red Cross
Timeline
Specialty Department Team Lead
Whole Foods Market
04.2023 - 09.2026Read More
Food and Beverage Supervisor
The Ritz-Carlton
11.2017 - 11.2022Read More
University of Central Florida
from Marketing, Advertising & Public Relations Studies
Read More
University of South Florida
Bachelor of Science from Interdisciplinary Studies with a Focus in Research Psychology and Sociology
Read More