Richard Houston
Lynn,IN
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
35
35
years of professional experience
Work History
Branch Manager/ Inside Sales
St. Henry Tile Company, Dba, Richmond Builders Supply
Richmond, IN
10.2022 - Current
- Directed branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed and implemented strategic sales initiatives to enhance customer engagement and satisfaction.
- Managed customer relationships, resolving issues promptly to maintain high levels of client retention and loyalty.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Complied with established internal controls and policies.
Inside sales/Outside Sales
Carroll Construction Supply
Indianapolis, IN
09.2018 - 10.2022
- In September of 2018 I was recruited to Carroll Supply from Carter-Waters.
- I accepted a job in inside sales with the goal of handling the branch operations.
- I was in charge of purchasing all materials for the branch as well as dispatching of drivers, leading the warehouse and sales crew, handling branch transfers to our sister branches in other states, all parcel and LTL shipping, and all of the inside sales and rentals.
- In July of 2022 I moved to Lynn, IN to be with my girlfriend and transferred to our branch in Middletown, OH, which was a little closer but the commute to work became too much of an expense and too much time away from home so I took a job in Richmond to cut the commute down from close to 2-1/2 hours a day to 35 minutes round trip
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
Inside Sales, Ops. Manager, Outside Sales
Carter-Waters, LLC / CMA Supply, Inc.
Indianapolis, Indiana
08.2011 - 09.2018
- In August of 2011 I was hired as a warehouse clerk by CMA Supply. In October of 2011 I was promoted to Warehouse Manager. Because of my relentless work ethic and my attention to details, in May of 2013, I was promoted to an Inside Sales representative position, eventually taking over as lead of the inside sales team.
- In November of 2015, CMA Supply was sold and taken over by Carter-Waters, LLC and my position as lead of inside sales continued as well as taking over the duties of shipping/receiving entries, dispatching of our delivery trucks and handling the distribution of logistics to the other branches in the region. In September of 2017 I poses knowledge of the concrete construction industry including concrete restoration, decorative concrete, sealing, sealants and more. I also have a background in shipping and receiving and I am experienced with forklifts. At Cater-Waters, I was known to be the person who other employees from with the branch and from many other branches as well would look to for advice on how to correct things within their system and problem solving dealing with everything from sales to operations.
- Duties for inside sales for both CMA Supply and Carter-Waters included, phone orders, counter orders, assisting with outside sales, order entries, purchasing and stocking the showroom.
- Oversaw daily operations to ensure efficient workflow and adherence to safety standards.
- Streamlined inventory management processes, reducing discrepancies and enhancing order fulfillment accuracy.
- Mentored team members on best practices for operational efficiency and safety compliance.
- Led initiatives that improved customer satisfaction through enhanced service delivery processes.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
- Reduced equipment downtime by establishing preventive maintenance programs, improving overall system reliability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Floor Coverings Installer
Self-Employed
10.2004 - 04.2012
- Self-Employed sub-contracting through multiple home builders and flooring stores
Dock Worker/ Bodyshop Tech.
Fed-Ex Freight/ American Freightways
04.1995 - 05.2005
- Worked as a dock worker loading and unloading trucks for local deliveries and outbound trailers to other destinations. Later transferred to their body shop where I repaired damage to tractors and trailers and also repainted tractors and trailers. American Freightways was renamed Fed-Ex Freight in approximately 2001
Warehouse Clerk
Colby Equipment
06.1991 - 07.1995
- Worked as a warehouse clerk pulling material for customer pick ups and shipping and receiving of inbound and outbound material.
Education
High School Diploma -
Arlington High School
Indianapolis, Indiana06.1993
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Team supervision
- Relationship building and management
- Client relationship management
- Strong team-builder
- Verbal/written communication
- Staff management
- Operations management
- Team player
- Sales management
- Staff training
- Account review
- Goals and performance
- Work prioritization
- Sales expertise
- Conflict resolution
- Documentation
- Friendly
- Approachable
- Shift scheduling
- Regulatory compliance
- Dependable
- Reliable
- Multi-tasking
- Customer and vendor relations
- Excellent communication skills
Timeline
Branch Manager/ Inside Sales
St. Henry Tile Company, Dba, Richmond Builders Supply
10.2022 - Current
Inside sales/Outside Sales
Carroll Construction Supply
09.2018 - 10.2022
Inside Sales, Ops. Manager, Outside Sales
Carter-Waters, LLC / CMA Supply, Inc.
08.2011 - 09.2018
Floor Coverings Installer
Self-Employed
10.2004 - 04.2012
Dock Worker/ Bodyshop Tech.
Fed-Ex Freight/ American Freightways
04.1995 - 05.2005
Warehouse Clerk
Colby Equipment
06.1991 - 07.1995
High School Diploma -
Arlington High School