Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Richard Hughes

Philadelphia

Summary

Dedicated professional with a proven track record at Freedom Caregivers, excelling in patient care and schedule management. Demonstrated ability to improve client well-being through meticulous care plan management and empathetic customer service. Skilled in housekeeping and documentation, enhancing patient environments and ensuring accurate progress tracking. Achieved increased patient satisfaction and independence.

Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.

Overview

4
years of professional experience

Work History

Freedom Caregivers

Home Health Aide
06.2021 - Current

Job overview

  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Developed individual care plans for clients based on specific needs.
  • Documented vital statistics and coordinated with health care providers.
  • Scheduled and coordinated medical appointments.

Auto Zone Auto Parts

Customer Service Representative
08.2020 - 12.2022

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Ridley High School
Ridley Park, PA

High School Diploma
06-2016

University Overview

  • Honor Roll all 4 years
  • 3.7 GPA

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Housekeeping
  • First aid and safety
  • Care plan management
  • Recording vital signs
  • Client documentation
  • Documentation
  • Care plan assessment
  • Behavior redirection
  • Schedule management
  • Progress documentation

Timeline

Home Health Aide

Freedom Caregivers
06.2021 - Current

Customer Service Representative

Auto Zone Auto Parts
08.2020 - 12.2022

Ridley High School

High School Diploma

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Richard Hughes