Richard Hursting
Jacksonville,FL
Summary
Dynamic retail manager with a proven track record at All Day Vape Shop, excelling in strategic selling and employee training. Enhanced revenue through effective merchandise presentation and strong customer relationships. Skilled in inventory management and problem-solving, fostering a motivated team to achieve performance goals and maintain operational excellence.
Overview
13
13
years of professional experience
Work History
Manager
All Day Vape Shop
03.2017 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled store inventory and reviewed cash handling and operations reports.
Manager
Smoke City
06.2015 - 02.2017
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Supported senior management in implementing and upholding store policies and procedures.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Easy Technician Sales Associate
Staples
04.2012 - 04.2015
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Generated reports for customer service issues and repair records.
- Explained diagnostic findings to customers and outlined repair or service options.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
High School Diploma -
Englewood High School
Jacksonville, FL06.2003
Associate of Applied Science - Computer Networking
Florida State College
Jacksonville, FLSkills
- Strategic selling
- Service Excellence
- Employee Training
- Merchandise Presentation Management
- Effective Time Management
- Inventory Management Audits
- POS Software Proficiency
- Order processing
- Transaction Processing Skills
- Problem-solving
- Store opening and closing
- Sales expertise
Timeline
Manager
All Day Vape Shop
03.2017 - Current
Manager
Smoke City
06.2015 - 02.2017
Easy Technician Sales Associate
Staples
04.2012 - 04.2015
High School Diploma -
Englewood High School
Associate of Applied Science - Computer Networking
Florida State College
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