Richard ISham II
Saucier,MS
Summary
Dynamic Restaurant Manager with a proven track record at Raising Cane's, excelling in team management and customer engagement. Enhanced customer satisfaction through feedback-driven improvements and optimized inventory control, achieving significant cost savings. Passionate about fostering a positive work environment while ensuring exceptional service and operational efficiency.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Raising Cane's Restaurants
04.2020 - 07.2025
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
12.2018 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Maintenance Technician 1
MDOT
03.2018 - 11.2018
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Professional Painter
ShoeMake Painting Services
09.2016 - 01.2018
- Collaborated with clients to select optimal color schemes and finishes, resulting in visually appealing spaces.
- Upheld company reputation for excellence through diligent adherence to established quality standards throughout each painting project.
- Continuously expanded knowledge of industry trends, techniques, and materials through regular professional development opportunities.
- Ensured proper maintenance of tools and equipment, prolonging their lifespan and reducing replacement costs over time.
- Achieved cost savings for clients by recommending high-quality yet affordable materials based on their specific needs and preferences.
Pizza Chef
Foxes Pizza Den
02.2014 - 04.2015
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
Stock Team Member
Food Giant
05.2013 - 12.2013
- Coordinated effectively with other departments to resolve stock-related challenges impacting overall store operations.
- Maintained compliance with company policies, local regulations, and industry standards while performing daily tasks efficiently.
- Enhanced inventory accuracy by conducting regular stock audits and timely reporting of discrepancies.
- Minimized backroom clutter by organizing overstock items systematically for easy retrieval when needed.
Crew Member
Taco Sombrero
02.2011 - 04.2013
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Developed bonds with customers who frequently visited the restaurant, and memorized their unique orders creating a more positive experience each visit.
Education
No Degree - Civil Engineering
MGCCC Jefferson Davis Campus
Biloxi, MS05-2013
Harrison Central High School
Gulfport, MS05-2011
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Passion for customer satisfaction
Timeline
Restaurant Manager
Raising Cane's Restaurants
04.2020 - 07.2025
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
12.2018 - 02.2019
Maintenance Technician 1
MDOT
03.2018 - 11.2018
Professional Painter
ShoeMake Painting Services
09.2016 - 01.2018
Pizza Chef
Foxes Pizza Den
02.2014 - 04.2015
Stock Team Member
Food Giant
05.2013 - 12.2013
Crew Member
Taco Sombrero
02.2011 - 04.2013
No Degree - Civil Engineering
MGCCC Jefferson Davis Campus
Harrison Central High School
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