Richard Murphy
Maplewood,NJ
Summary
IT Technician, Desktop Analysis & Support Professional Customer Service| | Technical Support | Troubleshooting
Overview
34
34
years of professional experience
Work History
Desktop Support Technician
Barnes & Noble College Bookstores
01.2015
- Setup Zebra printers for local and network connections and resolved problems using BMC Footprints ticketing system to track issues and ensure top-level service
IT Specialist
New Jersey Department of Veterans Affairs Hospital
01.2021 - 07.2023
- Imaging of desktops/laptops, Inventory of older devices, Deskside ticket calls using Service Now Ticketing System, Assist in Moves, Add, Changes of user’s work station, Printer setup, troubleshooting, Patching network cable in IT rooms, Inventory control, scanning equipment in rooms and uploading information, Support Office 365, Mac support setting up new users
PC Refresh Technician
MetLife
01.2020 - 03.2020
- Backed up user profile on old machine, Updated, upgraded laptops from Windows 7 to Windows 10
E Discovery Digital Media Technician/PC Analyst
Merck
10.2017 - 10.2019
- Decryption of Media, Hard Drives to prepare for the preservation team, Getting Code for Bit Locker and McAfee Decryption Tools, run decryption software to decrypt hard drives, Inventory tracking of data on media, Backing up Hard Drives on DVD’s
IT Support Technician
Bayer Pharmaceutical Company
02.2017 - 06.2017
- Provided team support for 2000 end users with successful setups, takedowns, moves, Desk phone and headset setup, Developed and maintained database of older laptops and storage inventory, Provided VIP level support to senior level employees, Worked with HP service manager ticketing system, track and resolve IT tickets on time
IT Field Technician
PSEG Electric and & Gas Company
12.2015 - 03.2016
- Field Technician supporting PSEG North members with desktop support issues, Desktops, Laptops, MDT tablets, assisting with lock out issues, software repair and updates, re-imaging
IT Support Technician
Bayer Pharmaceutical Company
09.2015 - 10.2015
- Provided team support for 2000 end users with successful setups, takedowns, moves, replacement of equipment, and follow up support, Developed and maintained database of older laptops and storage inventory
Digital Services Technician & Mobile Support
Shindler Elevator Group
04.2015 - 06.2015
- Team member for rollout with successful activation, imaging, and configuration of hardware in over 1000 devices and support for any issues to ensure minimal downtime
Data Migration Technician
ADP
11.2014 - 12.2014
- Migrated data and programs from 1000 laptops, installed and mapped printers to new laptops, and verified accuracy for transfer of data
Deployment Technician
Seton Hall University
08.2014 - 10.2014
- Provided Help Desk and technical support for students and faculty, setup computers for incoming Freshmen and Faculty, configuration and imaging of laptops, and assistance with inventory database
Deployment Technician
Avis/Budget Group
05.2014 - 06.2014
- Managed Windows 7 deployment, user information and data migration, and deployment of new computers
Deployment Technician
Ace Risk Services
02.2014 - 04.2014
- IT Technician for Windows 7 deployment, user information and data migration
Deployment Technician
Chubb
12.2013 - 02.2014
- Provided IT support for migration of user data and deployment of new computers
Deployment Technician
Valley National Bank
08.2013 - 09.2013
- Team Member for installation of Windows 7 on HP desktops
IT Field Support Technician
El Rancho Foods Inc.
03.2012 - 07.2012
- Provided IT support for Taco Bell stores including remote and in-person store support, Assisted with setup, repair, software updates, patches for mobile devices, ordering of replacement parts, and setup and monitoring of in-store POS machines, Assisted with user password issues and lockouts
Configuration Tech / Warehouse Assistant
Emtec Inc.
05.2008 - 04.2010
- Provided configuration and technical support for ATF computers, Managed computer setup, configuration, and imaging for desktop and laptop computers, Provided technical support, troubleshooting, diagnostics, repair and upgrades for various desktop, laptop, servers, monitors, and printers, Managed warehouse shipping and receiving, and inventory control
Business Customer Support Specialist
Cingular/AT&T Wireless
08.2006 - 09.2007
- Help Desk support for business customers with Cingular/AT&T wireless device issues
Guest Service Representative
Hilton Short Hills
10.1989 - 07.2006
- Doorman, Driver, Valet Parking
Education
Associate’s Degree - Computer Network Administration
Gibbs College
07.2006
Skills
- IT & Technical Support
- Upgrades
- Remote Access Technology
- Hardware & Software
- Strategic Business Solutions
- Desktop & Laptop Configuration
- Creative Problem Solving
- Customer Service User Data & Information Migration
- Troubleshooting & Repair
- Organizational Management
- Anywhere
- Team Viewer
- Bomgar
- Norton Ghost Suite
- Microsoft SCCM
- Altiris
- Remedy Ticketing System
- Service Now Service Manager
- IPhone Setup & Upgrades
- Microsoft Windows XP
- Microsoft Windows Systems
- Office Systems
- Adware
- Spyware
- Virus Removal
- Technical support expertise
- Active Directory Management
- Ticketing system proficiency
- Remote Support
- Data Backup and Recovery
Timeline
IT Specialist
New Jersey Department of Veterans Affairs Hospital
01.2021 - 07.2023
PC Refresh Technician
MetLife
01.2020 - 03.2020
E Discovery Digital Media Technician/PC Analyst
Merck
10.2017 - 10.2019
IT Support Technician
Bayer Pharmaceutical Company
02.2017 - 06.2017
IT Field Technician
PSEG Electric and & Gas Company
12.2015 - 03.2016
IT Support Technician
Bayer Pharmaceutical Company
09.2015 - 10.2015
Digital Services Technician & Mobile Support
Shindler Elevator Group
04.2015 - 06.2015
Desktop Support Technician
Barnes & Noble College Bookstores
01.2015
Data Migration Technician
ADP
11.2014 - 12.2014
Deployment Technician
Seton Hall University
08.2014 - 10.2014
Deployment Technician
Avis/Budget Group
05.2014 - 06.2014
Deployment Technician
Ace Risk Services
02.2014 - 04.2014
Deployment Technician
Chubb
12.2013 - 02.2014
Deployment Technician
Valley National Bank
08.2013 - 09.2013
IT Field Support Technician
El Rancho Foods Inc.
03.2012 - 07.2012
Configuration Tech / Warehouse Assistant
Emtec Inc.
05.2008 - 04.2010
Business Customer Support Specialist
Cingular/AT&T Wireless
08.2006 - 09.2007
Guest Service Representative
Hilton Short Hills
10.1989 - 07.2006
Associate’s Degree - Computer Network Administration
Gibbs College
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