Richard Joaquin
SAN LORENZO,CA
Summary
Accomplished Security Lead with a proven track record at Electronic Arts, enhancing safety and customer satisfaction through effective conflict resolution and superior customer service. Skilled in emergency response and relationship management. Also seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer + Guest Relations
Crowne Plaza Hotel
02.2022 - Current
- Responsible for the safety of patrons at the hotel's nightclub, as well as hotel guests and fellow staff
- Enhanced client satisfaction by providing exceptional customer service in responding to inquiries and resolving concerns.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer
Manning Regional Security
11.2023 - 05.2024
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Lead
Electronic Arts
10.2019 - 04.2021
- Managed physical security systems installations, ensuring proper functionality and effectiveness in protecting assets and personnel.
- Monitored daily operations, identifying potential vulnerabilities and addressing them proactively to prevent breaches or incidents.
- Successfully resolved numerous workplace conflicts through proactive mediation strategies.
- Supervised event security teams, providing a safe environment for attendees while minimizing disruptions or disturbances.
- Reviewed incident reports thoroughly, taking corrective actions where necessary to improve overall security performance.
- Coordinated with other departments to develop effective communication channels during emergencies, enhancing organizational readiness and resilience.
- Managed a team of security professionals, ensuring adherence to company policies and procedures for optimal safety standards.
Education
06.2002
Skills
- Security Guard License
- Detail Oriented
- Superior customer service
- Emergency Response
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Time Management
- Hospitality services
- Listening Skills
- Strong empathy
- Patience and composure
- Training and mentoring
- Complaint Handling
- Upselling strategies
Certification
Security Guard Card
Timeline
Security Officer - Manning Regional Security
11.2023 - 05.2024
Security Officer + Guest Relations - Crowne Plaza Hotel
02.2022 - Current
Security Lead - Electronic Arts
10.2019 - 04.2021
San Lorenzo High School - ,