Richard Jones
Round Rock,TX
Summary
Hardworking Mover proficient in safely and securely packing and transporting customer property. Friendly and outgoing professional with strong communication skills and collaborative nature. Delivers materials on time to maximize customer satisfaction. Dedicated Mover skilled in route planning, maintenance and safety. Smoothly deliver materials on-time to maximize customer satisfaction. Proven history of providing best-in-class customer service with fantastic attention to detail and knowledge of moving protocols.
Overview
19
19
years of professional experience
Work History
Furniture Mover/Installer
Nice Moves
Austin, TX
03.2021 - 11.2023
- Disassembled large pieces of furniture prior to transport when necessary.
- Supported other team members in various tasks related to the job when needed.
- Assisted customers with loading and unloading furniture from trucks into homes or businesses.
- Inspected customer's premises before beginning the move to ensure safety protocols were followed.
- Walked through customer sites with checklists to verify job completion.
- Wrapped fragile items securely with bubble wrap or packing paper prior to loading onto truck bed.
- Reassembled furniture at destination upon request by customer using tools provided by company.
- Reported any damage caused by moving process immediately to supervisor for resolution.
- Communicated professionally with customers regarding their needs related to the move process.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Loaded and unloaded furniture onto trucks for delivery to customers' homes.
- Placed protective covers over carpets, doorways, stairwells, elevators. during move process.
- Organized and secured items in truck beds with moving blankets, straps, and shrink wrap.
- Cleaned and maintained all company-owned moving equipment according to established guidelines.
- Transported materials and pallets between areas.
- Cleaned job sites and properties of packing material after loading trucks with boxes and furniture weighing up to [Number] pounds.
Warehouse Worker
Overstock
Austin, TX
04.2020 - 08.2022
- Loaded and unloaded trucks from dock using ramps and lift gates.
- Assisted [Job title] with loading orders into delivery truck.
- Organized inventory of shop tools and repaired materials for easy accessibility.
- Read and interpreted furniture prints and models for proper layout.
- Applied proper procedures when lifting and hauling products over 50 pounds.
- Completed timesheets, bills of labor, tick sheets and inventories.
- Confirmed work schedules with dispatch teams daily to prioritize deliveries.
- Performed minor and complex repairs of furniture pieces, complying with corporate guidelines.
- Painted and color-matched for finished wood products.
- Prepared new facilities for office moves and setups by placing desks and chairs in specified areas.
- Inspected furniture for damage and reported any issues to supervisor.
- Followed safety guidelines while installing furniture in customer homes or businesses.
- Received instructions from supervisor regarding specific tasks that needed to be completed each day.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Kept records of parts and equipment used in projects to update inventory.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Estimated cost of labor and materials for projects and communicated value to clients.
Lead Supervisor
Blake the furniture guy
Austin , TX
04.2008 - 12.2019
- Trained new hires on company policies, procedures, and processes.
- Supervised, trained and guided team by coaching on daily activities.
- Communicated daily schedule and delegated work to employees.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Resolved customer complaints and inquiries promptly and professionally.
- Served as a liaison between management and frontline workers during times of conflict resolution.
- Assisted in the development of short-term and long-term business objectives.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Lead Sandwich Maker
Delaware Sub Shop
Austin, NV
06.2007 - 01.2011
- Operated cash registers to process payments from customers.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Took orders, prepared foods and processed payments in full-service establishment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Completed opening, closing and shift change tasks by following company guidelines.
- Assisted customers, answered questions and resolved complaints.
- Answered guest questions, delivering most accurate and updated information available.
- Restocked kitchen supplies by rotating food according to dates and [Action].
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Informed customers of regular deals or monthly specials to upsell orders.
- Completed efficient store opening and closing procedures each day.
- Adhered to all sanitation standards for food preparation areas including countertops, utensils, equipment, storage areas and refrigerators.
- Prepared sandwiches according to customer specifications using ingredients such as breads, meats, cheeses, spreads, condiments, and toppings.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Tailored orders to address customer allergies and gluten concerns.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Conducted random audits on inventory levels to uncover variances between reported count and actual count.
- Quickly prepared accurate orders within expected [Number]-minute timeframe.
Warehouse Worker
Richland ventures
Austin, TX
07.2004 - 08.2006
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
- Transported goods to designated areas within the warehouse facility.
- Operated scanners, computers, and other equipment to track orders.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Ensured safety protocols were followed at all times while operating machinery.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Provided assistance in loading and unloading containers from ships and trains.
- Filed requisitions for out of stock items and supplies.
- Collaborated closely with other departments on special projects as needed.
- Processed returns of defective merchandise as required.
- Investigated any reported problems regarding shipping errors or damages.
- Identified discrepancies between physical count and computer data.
Education
High School Diploma -
Lanier High School
Austin, TX05-2002
Skills
- Inventory Controls
- Able to Lift up to [Number] Pounds
- Payment Handling
- Packing Expertise
Timeline
Furniture Mover/Installer
Nice Moves
03.2021 - 11.2023
Warehouse Worker
Overstock
04.2020 - 08.2022
Lead Supervisor
Blake the furniture guy
04.2008 - 12.2019
Lead Sandwich Maker
Delaware Sub Shop
06.2007 - 01.2011
Warehouse Worker
Richland ventures
07.2004 - 08.2006
High School Diploma -
Lanier High School
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