Richard Jones
Egg Harbor Township
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Assistant Slot Operations Manager
MGM Resorts Borgata Hotel Casino
Atlantic City, NJ
09.2020 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Slot Operations Supervisor
MGM Resorts Borgata Hotel Casino
Atlantic City, NJ
05.2003 - 04.2020
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Slot Operations Supervisor
Trump Taj Mahal Casino
Atlantic City, NJ
09.1995 - 05.2003
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Education
Diploma - College Prep
Wildwood High School
Wildwood, NJ06.1990
Timeline
Assistant Slot Operations Manager
MGM Resorts Borgata Hotel Casino
09.2020 - 07.2024
Slot Operations Supervisor
MGM Resorts Borgata Hotel Casino
05.2003 - 04.2020
Slot Operations Supervisor
Trump Taj Mahal Casino
09.1995 - 05.2003
Diploma - College Prep
Wildwood High School