Richard Justice
Madisonville,KY
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Taxpayer Service Specialist II
Hopkinsville Taxpayer Service Center
Hopkinsville, KY
07.2021 - Current
- Confers directly with taxpayers who call, walk in, or write in to answer any questions, complaints, or to explain adjustments or outstanding tax liabilities or delinquencies. Addresses situations and makes decisions on how to resolve the taxpayers' concerns.
- Reviews tax returns, makes adjustments, and creates refunds when appropriate. Review applications, tax credits, and incentives for accuracy. Reviews entities for compliance. Makes any and all adjustments to revenue accounts when appropriate. Issues temporary sales tax permits to vendors within the Commonwealth on a temporary basis.
- Assists taxpayers in computing and paying tax liabilities, preparing, paying, and/or filing timely and/or delinquent returns.
- Research tax laws, regulations, and policies on one or all state taxes administered by the department. Explains the tax laws, procedures, policies, and filing requirements to the taxpayer.
- Performs other duties as required.
General Laborer
Ruby Wright Block Concrete
Madisonville, KY
06.2020 - 07.2021
- Cleaned up job sites after completion of projects.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
Delivery Rider
Lowes Distribution Center
Madisonville , KY
04.2018 - 07.2020
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Maintained cleanliness of vehicle interior and exterior between trips, refuelling as needed when necessary.
- Loaded orders onto truck according to order slips and ensured that packages were secured before leaving for delivery destination.
- Checked all delivered goods against invoices or other documents, verifying accuracy and completeness of orders.
Education
Bachelor of Science - Business Administration
Murray State University
Murray, KY12-2021
High School Diploma -
Dekalb High School
Waterloo06-2005
Skills
- Customer service
- Tax compliance
- Time management
- Prioritization
- Attention to detail
- Team collaboration
- Computer proficiency
- Assertiveness
- Retail sales customer service
- Active listening
- Verbal and written communication
Timeline
Taxpayer Service Specialist II
Hopkinsville Taxpayer Service Center
07.2021 - Current
General Laborer
Ruby Wright Block Concrete
06.2020 - 07.2021
Delivery Rider
Lowes Distribution Center
04.2018 - 07.2020
Bachelor of Science - Business Administration
Murray State University
High School Diploma -
Dekalb High School
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