Richard Kiel
Spring,TX
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent at active listening, critical thinking, and possessing the analytical skills to address and solve technology-related issues. Applicant possesses seven-plus years of experience with both Windows and Mac operating systems.
Overview
20
20
years of professional experience
Work History
Graduate Assistant
Sam Houston State University
01.2022 - Current
- Administered coursework, graded assignments and provided constructive feedback.
- Built and maintained professional relationships with students and faculty members.
- Monitored student progress to identify weaknesses and provide recommendations for improvement.
- Helped students develop diligent study habits and strategies to achieve successful outcomes.
- Assisted with development and implementation of new course materials to enhance learning experience.
- Proficient with Blackboard.
Geek Squad Agent
Geek Squad - Best Buy
07.2015 - Current
- Verified Client information and account status.
- Verified Client benefits
- Filed Service Order paperwork.
- Set client appointments with detailed notes concerning service needs.
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Recommended new and replacement hardware and software purchases.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Placed in the Top 1 percent of Agents twice.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems
Retail Sales
Best Buy
02.2004 - Current
- Resolve customer complaints regarding sales and service
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Offer customers carry-out service at the completion of transactions
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
Education
Master of Arts - History
Sam Houston State University
Huntsville, TX12.2025
Bachelor of Arts - History
Sam Houston State University
Huntsville, TX05.2021
Skills
- Microsoft Office
- Phone Consultation
- Issue Resolution
- Software Troubleshooting
- Client Relationship and Support
- Technological Assessment
- Active Listening
- Critical Thinking
- Complex Problem-Solving
- Data Entry
- Efficient Data Entry
- Reading Comprehension
- Updating Client Data
- Digital Filing
Timeline
Graduate Assistant
Sam Houston State University
01.2022 - Current
Geek Squad Agent
Geek Squad - Best Buy
07.2015 - Current
Retail Sales
Best Buy
02.2004 - Current
Master of Arts - History
Sam Houston State University
Bachelor of Arts - History
Sam Houston State University