Richard Kinison
Springfield,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking with comprehensive experience implementing new processes and managing and planning innovations.
Overview
33
33
years of professional experience
Work History
Truck Driver
RCM Farmers CO-OP
Pleasant Plains, IL
04.2012 - Current
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Hooked and unhooked trailers from tractor and converter dollies.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Carpet and Upholstery Steam Cleaner
Business Owner: RZL Custom Clean
Springfield, IL
04.2008 - 04.2012
- Inspected furniture for stains or spots that required special treatment before steam cleaning.
- Pre-treated heavily soiled areas on carpets prior to full steam cleaning process.
- Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
- Vacuumed carpets and upholstery with commercial grade equipment to remove dirt, dust, and debris.
- Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
Cable Installation Technician
Utilicom South
Springfield, IL
07.2005 - 04.2008
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Configured IP addresses on routers or modems according to customer requirements.
- Maintained accurate records of all installed cables and equipment in customer locations.
- Communicated with customers to access work areas and explain work.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
Driver
DHL Supply Chain
Springfield, IL
12.2003 - 07.2005
- Adhered to company policies and procedures related to safety and security standards.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Reported any incidents involving the truck or its cargo to management immediately.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
District Manager
Hollywood Video
Joliet, IL
09.2001 - 12.2003
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Organized promotional events in order to drive sales volume in the district's stores.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Conducted market research and reported on competitors.
- Built sales forecasts and schedules to reflect desired productivity targets.
District Manager
Video Update
Chicago, IL
05.1998 - 09.2001
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Conducted market research and reported on competitors.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
Field Consultant
Subway Development Corp
Chicago, IL
10.1996 - 05.1998
- Evaluated 30-33 locations a month to ensure compliance with quality control of products, store design, and auditing of financials
- Developed strategies to increase customer satisfaction levels
- Developed strategies to increase average ticket
- Assisted with new store set up and transition from owners
- Coordinated grand opening and anniversary promotional events
Assistant Manager
Chuck E Cheese
UtilicomTinley Park, IL
06.1992 - 10.1996
- Delegated daily tasks to team members to optimize group productivity.
- Inventory control and ordering
- Scheduling within a payroll budget
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
Manager of Operations
Taco Bell
Springfield, IL
06.1992 - 11.1993
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Hired and onboarded team members to meet immediate and expected demand.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Shift Leader
Chuck E Cheese
Springfield, IL
12.1990 - 06.1992
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Delegated tasks to employees and monitored activities and task completion.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Coached team members to increase productivity and reduce workplace accidents.
- Maintained positive working relationship with fellow staff and management.
- Assisted in training new employees on shift operations.
Education
Associate of Applied Science - Computer Science With A Focus On Networking
Robert Morris University
Springfield, IL06-2003
Skills
- Workforce Development
- Compliance Monitoring
- Financial Management
- Budget Management
- Operations Oversight
- Business Development
Timeline
Truck Driver
RCM Farmers CO-OP
04.2012 - Current
Carpet and Upholstery Steam Cleaner
Business Owner: RZL Custom Clean
04.2008 - 04.2012
Cable Installation Technician
Utilicom South
07.2005 - 04.2008
Driver
DHL Supply Chain
12.2003 - 07.2005
District Manager
Hollywood Video
09.2001 - 12.2003
District Manager
Video Update
05.1998 - 09.2001
Field Consultant
Subway Development Corp
10.1996 - 05.1998
Assistant Manager
Chuck E Cheese
06.1992 - 10.1996
Manager of Operations
Taco Bell
06.1992 - 11.1993
Shift Leader
Chuck E Cheese
12.1990 - 06.1992
Associate of Applied Science - Computer Science With A Focus On Networking
Robert Morris University
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