Richard Koontz

Walgreens

08.1998 - 12.2023

Managed retail store with over $24 million in sales and $2.8 million in profit (fiscal 2023).
Managed over $1.5 million in pharmacy inventory and $.75 million in front end retail product inventory.
Developed team members and empowered them to always put patients and customers first in everything they do.
Created healthy working environment by always treating team members with respect.
Hire as needed for business needs while overseeing training and onboarding for new team members.
Fostered an engaging environment for the team by always providing positive feedback and proactive communication.
Analyzed data reports to identify any areas of opportunity and make adjustments as necessary.
Created business plans to achieve the company's business targets.
Conducted regular meetings with team to discuss plans and to gain insights from them.
Reviewed weekly receipt survey results and provide praise or coaching as needed.
Supervised all financial aspects of the store: bookkeeping, invoices, record retention, payroll.
Resolved any patient/customer issues.
Managed a team of over 55 team members.
Managed the retail pharmacy with highest sales and profit in the Las Vegas market.
Ensured legal compliance at all times with regards to alcohol, tobacco, and prescription medication sales.