Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard Lago

Florida

Summary

Dedicated and motivated account executive with the refined ability to manage multiple high-profile accounts in a fast-paced environment. Educated in Marketing management and seasoned with an extensive background in administrative, sales, and marketing roles. Skilled at engaging with customers, understanding needs, delivering solutions, and effectively

promoting product. Committed to providing excellent customer service, account growth and business expansion all with a positive attitude.

Overview

6
6
years of professional experience

Work History

CEO

Adler Briggs
05.2023 - Current
  • Built and managed online eCommerce platform
  • Lead and executed multiple successful marketing campaigns on Google Adsense with consistently strong performance metrics
  • Carried out thorough product research and designed product advertisements
  • Orchestrated customer experience and support protocols

Account Executive

DHL Express
12.2021 - 05.2023
  • Serves as Account Executive, managing over 100 business clients in New York City, Jersey City, and more
  • Advising and consulting clients on their international shipping and delivery needs
  • Collaborates with a variety of teams across the DHL network, ensuring all client expectations and needs are exceeded
  • Leverages cross-business unit opportunities to manage risks and recover investments for network expansion
  • Manages the portfolios of existing and potential customers

Brand Ambassador

Canada Goose
09.2018 - 01.2020
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
  • Provided customer service using extensive knowledge of products available
  • Communicated product value, quality, and style to educate and entice potential customers
  • Collaborated with management for seasonal projects and operation management
  • Assisted in the development of client relations management blueprint
  • Educated staff on clienteling methods
  • Instructed and facilitated the usage of sales force with staff

Keyholder

Vince
12.2017 - 05.2018
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and diverse customers

Education

Bachelor of Science - Marketing Management And Research

William Patterson University
New Jersey
05.2021

Further Study - Marketing Management And French Language

The American Business School of Paris
Paris, France
01.2020

Skills

  • Superb client relationship development expertise
  • Demonstrated commitment to excellence and craftsmanship in maintaining a healthy sales opportunity pipeline
  • Ability to consistently deliver results in face of market fluctuations
  • Extensive online marketing experience
  • Proven leadership capabilities working in a team

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
French
Professional Working

Timeline

CEO

Adler Briggs
05.2023 - Current

Account Executive

DHL Express
12.2021 - 05.2023

Brand Ambassador

Canada Goose
09.2018 - 01.2020

Keyholder

Vince
12.2017 - 05.2018

Bachelor of Science - Marketing Management And Research

William Patterson University

Further Study - Marketing Management And French Language

The American Business School of Paris

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Richard Lago