Richard Leader

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• Contributed to increased sales by suggesting upselling opportunities to bartenders based on customer selections.
• Streamlined bar operations by effectively managing inventory levels and placing orders as needed.
• Effectively communicated with bartenders and management to address any issues or concerns promptly, fostering an environment of teamwork and cooperation.
• Provided exceptional customer service by engaging with guests when appropriate, contributing to an enjoyable atmosphere at the establishment.
• Collaborated with bartenders to ensure timely drink preparation and delivery for optimal guest experience.
• Aided management in conducting regular inventory audits for accurate tracking of stock levels and consumption patterns.
• Participated in staff meetings, offering valuable insight on areas of improvement within the team dynamic.
• Developed strong relationships with vendors, ensuring timely deliveries and competitive pricing on products.
• Educated new hires on proper barback etiquette, promoting a positive work environment for all team members.
• Demonstrated excellent multitasking abilities, balancing multiple responsibilities simultaneously while maintaining attention to detail in a fast-paced setting.
• Managed ice supply by consistently monitoring levels during peak hours and refilling as necessary to maintain optimal service speed.
• Enhanced customer satisfaction by efficiently stocking and maintaining bar inventory.
• Supported bartenders during high-volume shifts, enabling them to serve more customers promptly.
• Maintained a clean and organized workspace, adhering to health and safety regulations for the benefit of staff and patrons.

• Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
• Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
• Secured vehicle to tow truck and checked all attachments for safe operation.
• Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
• Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Answered roadside assistance calls for tows and other vehicle support.
• Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
• Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Delivered exceptional tow truck service across region and liaised with local authorities.